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Job Description

Job Description

ServiceProductionSupervisorCPO

Job ID 1472784BR Date posted 10/08/2018 Location Wilkesboro, NC Location Name CPO Location-Wilkesboro Address 1605 Curtis Bridge Road Employment Type I Regular Employment Type II Full-Time Line of Business Corporate Department 0670 - Inst Sale Prod Office-Wilkes

The principle purpose of the Centralized Production Office (CPO) Supervisoris to manage a Team of employees ensuring the successful completion of installation jobs/projects and related work/service orders as well as addressing and resolving real time issues. This includes maintaining consistent execution, service quality levels and delivering key operational metrics.

The CPO Supervisor will also have primary responsibility for motivating, leading and developing direct reports performance including providing targeted coaching and individual development plans.


The CPO Supervisor will be responsible for managing and providing results that support Selling Channels across a broad geographic area regardless of sale origination ie. Store, Lowes.com etc. In addition, the CPO Supervisor will manage a team of individual contributors who are responsible to execute day to day work flow activities of all installed sales and services in assigned area.


To accomplish this, the CPO Supervisor must have moderate knowledge of business management, customer service practices, remodeling and installation activities, remodeling license and permitting process, work flow and Lowe’s Store and Selling operations.


In addition, the CPO Supervisor will work closely with leadership from Stores, Field Management and Contact Center Management on sales and product related issues to resolve immediate needs as well as identify training opportunities for Customer Experience improvement. This position will also work cross-functionally primarily collaborating with Service Providers, Product Vendors and other CPO Teams.


Required Minimum Qualifications:

  • High School Diploma or Equivalent
  • 1-2 years of experience managing direct or indirect reports

Preferred Qualifications:

  • Bachelor’s Degree or Equivalent
  • 1-2 years prior Installation or Remodeling industry experience
  • Bi-Lingual

Lowe's Companies, Inc.

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving more than 18 million customers a week in the United States, Canada and Mexico. With fiscal year 2017 sales of $68.6 billion, Lowe's and its related businesses operate or service more than 2,390 home improvement and hardware stores and employ over 310,000 people. Founded in 1946 and based in Mooresville, N.C., Lowe's supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit Lowes.com.


Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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