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Job Description

Job Description

ServiceProductionSupervisorCPO

Job ID 1392795BR Date posted 05/02/2018 Location Wilkesboro, NC Location Name CPO Location-Wilkesboro Address 1605 Curtis Bridge Road Employment Type I Regular Employment Type II Full-Time Line of Business Corporate Department 0670 - Inst Sale Prod Office-Wilkes

The principle purposeof the Service Production Supervisor-CPOis to manage a Team of employees ensuring the successful completion of installation jobs/projectsand related work/service orders as well as addressing and resolving real timeissues. This includes maintaining consistent execution, service quality levelsand delivering key operational metrics.

The Service Production Supervisor- CPO will also have primaryresponsibility for motivating, leading and developing direct reportsperformance including providing targeted coaching and individual development plans.

The Service Production Supervisor CPO will be responsible for managing andproviding results that support Selling Channels across a broad geographicarea regardless of sale origination ie. Store, Lowes.com etc. In addition, theCPO Supervisor will manage a team of individual contributors who are responsible to execute day to day work flow activities of all installed salesand services in assigned area.

To accomplish this,the Service Production Supervisor CPO must have moderate knowledge ofbusiness management, customer service practices, remodeling and installationactivities, remodeling license and permitting process, work flow and Lowe’sStore and Selling operations.

In addition,the Service Production Supervisor CPO will work closely with leadershipfrom Stores, Field Management and Contact Center Management on sales andproduct related issues to resolve immediate needs as well as identify training opportunities for Customer Experience improvement. This position will also workcross-functionally primarily collaborating with Service Providers, ProductVendors and other CPO Teams.


Required MinimumQualifications:
*High School Diploma or Equivalent
*1-2 years of experience managing direct or indirect reports

Preferred Qualifications:
*Bachelor’s Degree or Equivalent
*1-2 years prior Installation or Remodeling industry experience
*Bi-Lingual


Lowe’sCompanies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvementcompany serving more than 17 million customers a week in the United States,Canada and Mexico. With fiscal year 2016 sales of $65.0 billion, Lowe’sand its related businesses operate or service 2,365 home improvement andhardware stores and employs over 290,000 people. Founded in 1946 and based inMooresville, N.C., Lowe’s supports the communities it serves through programsthat focus on K-12 public education and community improvement projects. Formore information, visit Lowes.com


Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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