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Job Description

Job Description

Planned Maintenance Manager

Job ID 1181140BR Date posted 04/03/2017 Location Wilkesboro, NC Location Name CSC-Wilkesboro Address 1605 Curtis Bridge Road Employment Type I Regular Employment Type II Full-Time Line of Business Corporate Department 0223 - RE Systems Supp&Tech Solutions
The primary purpose of this role is to manage the Facility Service Associate (FSA) Program and coordinate the activities and utilization of all the US Retail locations’ `1700+ Facility Service Associates. This includes responsibility for the maintenance of the retail store asset by providing FSA’s with all the tools, support, training, and direction needed to perform assigned tasks. This role works closely with Retail Facility Managers (RFM), Facility Directors (FD), and other corporate departments to monitor and regulate FSA assignments and to design, develop and deliver communication to the FSA to increase productivity and communicate role clarity to store leadership. This role is critical to Lowe’s because it provides direction for the individual store FSA’s that provide savings for operational expense and reduced risk of loss.

This role requires travel up to 5% of the time within the US.

The Planned Maintenance Manager serves as a liaison between store FSA’s, store leadership and corporate departments to provide a consistent message and focus for FSA performance. Including reporting on productivity, cost savings, areas of improvement and when required assist with individual performance reviews. The Planned Maintenance Manager maintains the FSA Resource Site. The resource site is a reference tool that provides FSA’s information on Lowe’s Policies, Contracts, Statements of work, and How-to guides. Decisions reflect the correct media and message to achieve optimum results. Presentations for the FSA audience require the resource manager to understand the changing needs of the FSA, the store environment and the scope of the FSA role. The FSA Program manager is accountable to drive the FSA program to accommodate the dynamic needs of the changing business environment. Provide a method for FSA’s to contact the Planned Maintenance Manager for quesions and support. Maintain a support phone number and manage a mailbox for FSA’s to direct questions to, and respond in an appropriate amount of time to assist the FSA’s.

Minimum Qualifications:
  • Bachelor’s Degree in either: Engineering, Construction, Architecture, Business Project/Program Management Or 4+ years Equivalent qualifying experience in the field.
  • 2+ years of experience in asset maintenance program management
  • 2+ years of experience leading projects
  • 2+ years of experience working cross-functionally

Preferred Qualifications:

  • 5+ years in progressive roles in facility management operations
  • 3+ years in progressive roles in Retail
  • Proven experience with SAS, SPSS or other statistical analysis software

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE ® 50 home improvement company serving more than 17 million customers a week in the United States , Canada and Mexico . With fiscal year 2016 sales of $65.0 billion, Lowe’s and its related businesses operate or service more than 2,375 home improvement and hardware stores and employ over 290,000 employees. Founded in 1946 and based in Mooresville, N.C., Lowe’s supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit Lowes.com.


Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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