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Job Descripton

Learning Lab Operations Manager

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Job ID 1673088BR Date posted 08/13/2019 Location Wilkesboro, North Carolina Location Name Wilkesboro, NC (SSC) Address 1605 Curtis Bridge Road Employment Type I Full time Employment Type II Regular Line of Business Corporate Department LWS_USA_Contact Ctr Operations Supp

The primary purpose of the Learning Lab Operations Manager is to manage and lead work flowing through the Contact Center
Learning Lab. This includes managing and leading a team of Supervisors who are responsible for Associates who execute test
and learns for the Contact Center. Execution of test and learns are critical to drive improvements and evolution within our
business. As such, the Learning Lab Operations Manager is responsible for overall planning and monitoring individual test and
learns to ensure execution defined by the scope and measures of success. This requires the individual to work cross
functionally with business partners to design, execute and analyze results while ensuring alignment with overall enterprise and
Contact Center strategies.
It is critical that this role be able to inspire and engage employees by effectively communicating strategy, goals, and
objectives due to the ever changing environment. This also includes hiring, developing, coaching, and mentoring Supervisors
and future leaders; and creating an environment that values diversity of thought and experiences.

Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.