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Job Description

Job Description

IT Associate Support Tech

Job ID 1261434BR Date posted 09/07/2017 Location Wilkesboro, NC Location Name CSC-Wilkesboro Address 1000 Lowes Boulevard Employment Type I Regular Employment Type II Full-Time Line of Business Corporate Department 0018 - IT Service Desk
Are you a Pioneering Spirit? Lowe's is looking for Visionaries, Risktakers, Adventurers. Lowe’s is looking for someone that is driven by potential—A trailblazer of innovation. We are a multibillion dollar company with 5 million MyLowes users and millions of daily site visits. We’re looking for someone that dares to take risks and is excited about the opportunity to work on problems that have never been attempted. So if you’re an innovator, the kind of person who thinks outside the box and is always excited about your next challenge, you might just be the Pioneering Spirit we’re looking for.


PURPOSE OF ROLE:

The primary purpose of this role is to provide the first level support to resolve problems with products and applications and create documentation by entering details of problems, status of service requests, and resolutions into the company tracking system. This includes responsibility for performing documented solutions for known hardware and software issues and routing any unresolved incidents to the appropriate support group.


RESPONSIBILITY STATEMENTS

• Provides first level support to resolve problems with products and applications by meeting customer service standards (i.e., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly)
• Analyzes and prioritizes incoming requests
• Attempts to resolve problems by applying documented solutions
• Routes problems as necessary to appropriate resource (e.g., support team, vendor)
• Performs tracking and documentation by entering details of problems, status of service requests, and resolutions into the company tracking system
• Provides status updates
• Performs documented break/fix repairs on PCs, thin clients, printers, servers, mobile devices, and held devices and software applications
• Interacts with third party hardware and/or software vendors by initiating and supporting vendor services as necessary


QUALIFICATIONS

REQUIRED EDUCATION/EXPERIENCE

Associate's Degree in Computer Science, CIS, or related field
Additional equivalent work experience may be substituted for the degree requirement


PREFERRED EDUCATION/EXPERIENCE

Bachelor's Degree inComputer Science, CIS, or related field
1+ year(s) of IT experience in the retail industry
1+ year(s) of wxperience providing first level support for IT systems in a corporate setting, including diagnosing, troubleshooting, and resolving incidents
1+ year(s) of experience working with defect or incident tracking software
1+ year(s) of experience in software installation and support



About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE ® 50 home improvement company serving more than 17 million customers a week in the United States , Canada and Mexico . With fiscal year 2016 sales of $65.0 billion , Lowe’s and its related businesses operate or service more than 2,375 home improvement and hardware stores and employ over 290,000 employees. Founded in 1946 and based in Mooresville, N.C. , Lowe’s supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more
information, visit Lowes.com .


Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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