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Job Description

Job Description

IT Assoc Support Tech

Job ID 1201175BR Date posted 05/11/2017 Location Wilkesboro, NC Location Name CSC-Wilkesboro Address 1000 Lowes Boulevard Employment Type I Regular Employment Type II Full-Time Line of Business Corporate Department 0677 - IT Store Service Desk

Are you a Pioneering Spirit? Lowe's is looking for Visionaries, Risktakers, Adventurers. Lowe’s is looking for someone that is driven by potential—A trailblazer of innovation. We are a multibillion dollar company with 5 million MyLowes users and millions of daily site visits. We’re looking for someone that dares to take risks and is excited about the opportunity to work on problems that have never been attempted. So if you’re an innovator, the kind of person who thinks outside the box and is always excited about your next challenge, you might just be the Pioneering Spirit we’re looking for.

Job Summary:

The Associate Support Technician is primarily responsible for providing the first level support to resolve problems with products and applications and creating documentation by entering details of problems, status of service requests, and resolutions into the company tracking system.The Associate Support Technician is responsible for performing documented solutions for known hardware and software issues and routing any unresolved incidents to the appropriate support group.The Associate Support Technician interacts with third party hardware and/or software vendors by initiating and supporting vendor services as necessary.

Essential and Core Responsibilities:

Essential Responsibilities:

Provides first level support to resolve problems with products and applications by meeting customer service standards (i.e., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly); analyzing and prioritizing incoming requests; attempting to resolve problems by applying documented solutions; routing problems as necessary to appropriate resource (e.g., support team, vendor); supporting the execution of disaster recovery and business continuity processes and events

Performs tracking and documentation by entering details of problems, status of service requests, and resolutions into the company tracking system; providing status updates; utilizing the knowledge repository for technical support.Performs documented break/fix repairs on PCs, thin clients, printers, servers, mobile devices, and held devices and software applications.Interacts with third party hardware and/or software vendors by initiating and supporting vendor services as necessary

Core Responsibilities:

Pursues self-development and effective relationships with others by organizing information; openly sharing information and knowledge with coworkers and customers; seeking performance feedback; adapting to and learning from change, difficulties, and feedback

Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; building an understanding of procedures, data, and resources to support projects or initiatives; understanding priorities, deadlines, and expectations; identifying and recommending ways to address improvement opportunities when possible

Qualifications

Required Minimum Qualifications:

•Associate's Degree in Computer Science, CIS, or related field.Additional equivalent work experience may be substituted for the degree requirement

Preferred Qualifications:

• Bachelor's Degree in Computer Science, CIS, or related field

• 1+ years of IT experience in the retail industry

• 1+ years of experience providing first level support for IT systems in a corporate setting, including diagnosing, troubleshooting, and resolving incidents

• 1+ years of experience working with defect or incident tracking software

• 1+ years of experience in software installation and support

• 1+ years service desk experience.

• 1+ years experience supporting UNIX operating systems.

• 1+ years experience in IT hardware troubleshooting.

• 1+ years experience troubleshooting local networks in a business environment.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE®50 home improvement company serving more than 17 million customers a week inthe United States,CanadaandMexico. With fiscal year 2016 sales of$65.0 billion, Lowe’s and its related businesses operate or service more than 2,375 home improvement and hardware stores and employ over 290,000 employees. Founded in 1946 and based inMooresville, N.C., Lowe’s supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more
information, visit
Lowes.com.


Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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