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Job Description

Job Description

Customer Service Representative- Installed Sales

Job ID 1185183BR Date posted 04/10/2017 Location Wilkesboro, NC Location Name CPO Location-Wilkesboro Address 1605 Curtis Bridge Road Employment Type I Regular Employment Type II Full-Time Line of Business Corporate Department 0670 - Inst Sale Prod Office-Wilkes

The Customer Service Representative is primarily responsible for answering inbound call volume from Customers, Service Providers, Stores and Vendors for the Central Production Office in order to timely and efficiently route calls from Customers, Service Providers, Stores, and Vendors to the appropriate CPO Work Group and or Associate. The starting pay for this position is $10.35 per hour.

The Customer Service Representative will also have primary responsibility to enter data concerning Service Provider Invoices, Jobs and Details for payment after appropriate verification has occurred, and to ensure timely payment of our 3rd Service Providers.

To accomplish this, the Customer Service Representative must have foundational knowledge of Phone and Computer Systems.

The Customer Service Representative will collaborate directly with peers in order to ensure Call Volume is handled timely.


Required Minimum Qualifications:


High School Diploma or equivalent


Good computer skills

Preferred Qualifications:


6 months customer service and/or call center experience
Bilingual



Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE®50 home improvement company serving more than 17 million customers a week inthe United States,CanadaandMexico. With fiscal year 2016 sales of$65.0 billion, Lowe’s and its related businesses operate or service more than 2,375 home improvement and hardware stores and employ over 290,000 employees. Founded in 1946 and based inMooresville, N.C., Lowe’s supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visitLowes.com.


Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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