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Job Descripton

CSR/Administrator

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Job ID 1704455BR Date posted 09/11/2019 Location Wilkesboro, North Carolina Location Name Wilkesboro, NC (Installed Sales Prod, Region 2) Address 1605 Curtis Bridge Road Employment Type I Full time Employment Type II Regular Line of Business Corporate Department LWS_USA_Inst Sale Prod Office-Wilkes

The Customer Service Representative is primarily responsible for answering inbound call volume from Customers, Service Providers, Stores and Vendors for the Central Production Office in order to timely and efficiently route calls from Customers, Service Providers, Stores, and Vendors to the appropriate CPO Work Group and or Associate.

The Customer Service Representative will also have primary responsibility to enter data concerning Service Provider Invoices, Jobs and Details for payment after appropriate verification has occurred, and to ensure timely payment of our 3rd Service Providers.

To accomplish this, the Customer Service Representative must have foundational knowledge of Phone and Computer Systems.

The Customer Service Representative will collaborate directly with peers in order to ensure Call Volume is handled timely.

Schedule for this position is Monday-Friday 10:30 am - 7:30 p.m.

Required Minimum Qualifications:

High School Diploma or equivalent
Good computer skills

Preferred Qualifications:

6 months customer service and/or call center experience
Bilingual

Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.