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Job Description

Job Description

Call Center Service Coordinator- Installed Sales

Job ID 1358341BR Date posted 03/02/2018 Location Wilkesboro, NC Location Name CPO Location-Wilkesboro Address 1605 Curtis Bridge Road Employment Type I Regular Employment Type II Full-Time Line of Business Corporate Department 0670 - Inst Sale Prod Office-Wilkes
Call Center Service Coordinator- Installed Sales

The Service Coordinator will be based in our Wilkesboro, NC Call Center with on-site health center and cafe, will have his/her own work station, and will be a part of a team that helps customers create, update, renovate, and fall in love with their homes!

We are looking for candidates that have these qualifications:

Required Minimum Qualifications:

· High School Diploma or equivalent

· 6 months experience in a customer facing role

·Good computer skills

Preferred Qualifications:

· Bachelor’s Degree in related field

· Experience in remodeling or construction industry

· Experience in contact center or customer facing environment

· Bilingual

While working from the Wilkesboro Customer Support Center (NO travel needed and will NOT need to go to customer homes), the Service Coordinator is responsible for specific components of a defined installed service process.These components could be a part of a lighting, plumbing, flooring, window treatment, installation and many other possibilities for our customers.

Customers who make installed purchases rely on Lowe’s to coordinate all the activities related to their project.The Service Coordinator plays a large role in helping the customer during this journey.

The main focus for someone in this role will be to ensure Customers and Service Providers have appropriate contact information on related Installation Jobs/Projects in order to promote efficient and effective communication.

Additional duties include confirming job/project scope with customers and Service Providers and ensuring timely execution of Installation and job/project scheduling for the purpose of effective service delivery.

Come join a new and growing team, at an amazing company, with fantastic benefits!!Apply NOW!

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE®50 home improvement company serving more than 17 million customers a week inthe United States,CanadaandMexico. With fiscal year 2016 sales of$65.0 billion, Lowe’s and its related businesses operate or service more than 2,375 home improvement and hardware stores and employ over 290,000 employees. Founded in 1946 and based inMooresville, N.C., Lowe’s supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information,

Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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Posted: 03/19/2018

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