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Job Description

Job Description

QA Cycle Counter-Team Member

Job ID 1401852BR Date posted 05/16/2018 Location Statesville, NC Location Name Lowe's Central NC RDC Address 711 Tomlin Mill Rd. Employment Type I Regular Employment Type II Full-Time Line of Business Distribution Department 0337 - DC Quality Assurance
I. Job Summary:

The purpose of this position is to resolve all inventory discrepancies and process inaccuracies. This effort contributes to successful inventory audits of the facility and achieving or exceeding performance targets. The QA Team Member performs routine cycle counts of the inventory to ensure the system quantity and physical quantity of product is correct. The team member is responsible for researching and reporting inventory differences over a certain threshold to corporate and/or to the QA Coach. The QA Team Member is also responsible for performing process audits of the entire facility. Results of these audits alert and indicate if Operations Team Members are performing tasks incorrectly.

II. Essential Functions and Responsibilities:

Research inventory discrepancies and resolve (e.g., free astray product)

• Report and contact Corporate if inventory gain or loss is over a certain threshold (holding account)

• Resolve cancelled picks (product not picked for shipping that was allocated) in the system

• Audit processes across the facility to ensure correct process is being utilized by Operations Team Members; record inaccuracies and report to Operations Coach

• Perform scheduled cycle count of product in the facility; perform recount of product when inventory differences occur

• Audit receiving packets daily/weekly to ensure all information is correct and there are no discrepancies

III. Additional Duties and Responsibilities:

Place and release location holds in the system (places product on hold so it cannot be picked for shipping)

• Learn new skills to assist in other QA areas


The QA Team Member must be able to constructively criticize an Operations Team Member and work with multiple levels of management when it comes to correcting the Team Member’s process performance. Additional complex problems include researching and resolving inventory count discrepancies. Short term challenges may include becoming proficient in the Lowe’s DMS system.


This person will receive guidance and supervision based on their experience. The QA Team Member is intended to function with some supervision from the QA Coach. However, the QA Team Member is expected to reach out to the Coach when necessary. The QA Team Member acts independently when conducting inventory or process audits.

Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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