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Job Description

Job Description

DFC Planning Coach

Job ID 1382933BR Date posted 04/13/2018 Location Pleasant View, TN Location Name Nashville, TN DFC Address 2782 York Road Employment Type I Regular Employment Type II Full-Time Line of Business Distribution Department 0301 - DC Managers

Schedule flexibility to include evenings and/or weekend is required. Evening shift will be 4 p.m. - 2 a.m. Monday-Thursday. Weekend shift will be 6 a.m. - 6 p.m. Friday, Saturday, Sunday

The Planning Coach is responsible for ensuring product efficiently and effectively
moves through the facility. By monitoring priorities and alerting the
appropriate parties, the Planning Coach will ensure that performance goals,
such as demand turn, are achieved and exceeded. The Planning Coach will
play a key role in ensuring that shipments into and out of the DFC are managed
and processed correctly. This will include working with carriers and key
vendor partners. The individual must also resolve inventory discrepancies due
to product not allocating, so that product in demand can be shipped on
time. The Planning Coach will use various resources such as video
monitoring, on demand reporting, and verbal communication with different teams
within the operation. The Planning Coach will be responsible for active
multi-tasking daily to meet the demands of the day. The Planning Coach
will be accountable for maintaining communication out of Mission Control to
help aid the smooth and effective flow of freight within the operation.


Essential
Functions and Responsibilities:


·Monitor
priority demand and in stock inventories of product to schedule Inbound trailer
unloading in the necessary order.



·Place
Inbound trailers on hold in the yard (not to be received into inventory) if
overstocked with product.



·Monitor
freight flow rates in operation and communicate findings with various teams
including maintenance, 3
rd party vendors, senior management and
operations.



·Monitor
hourly/daily rates of production and communicate necessary information to
operational partners to drive process improvement.



·Monitor
and communicate all automation downtime or periods of lessened throughput with
key partners and serve as main point of contact for all parties involved in
escalations and problem resolution.



·Serve
as main point of contact between operations and maintenance with downtime and
building calls.Use that data to report
out daily throughput results to key partners.



·Monitor
daily order processing results and work with operations to resolve any aging
orders quickly to achieve fulfillment.



·Monitor yard organization and management of both loaded and
empty trailers. Ensure that the yard audits are completed timely.



·Communicate with parcel carriers on pick up time consistency
and accuracy



·Be
flexible and be able to easily adjust to changing responsibilities of role
based on the ever constant evolution of the DFC business.



·Communicating
cut times and other delivery information to operations




Additional
Duties and Responsibilities:


·Take
building calls from operations and maintenance while balancing multiple
requests at the same time.



·Be point of contact of communication with RDC network
including information regarding delivery arrival time changes/multiple loads in
one day



·Manage receiving processes as well as BOL accuracy for
shipments. Work with appropriate partners to ensure problems are resolved
timely



·Review
receiving and live load schedules created by receiving office team members.



·Provide
timely communication of status of building to senior leadership.



·Be
a subject matter expert in automation rates, and processes to support
operations.



·Use
WAMAS system to research aging or hung orders to find resolution to not impact
internal cycle time.



·Responsible
for managing and responding promptly to visitor center mailbox



·Be
an active problem solver who is able to work with all members of operation.



·Build
and sustain professional relationships with 3
rd party vendors.

Required Qualifications:



·Proven
record for complying with safety requirements, and ability to build a culture
of safety among subordinates and peers



·Demonstrated
leadership and supervisory experience; successfully manages multiple tasks
simultaneously



·Demonstrated
team-building skills



·Ability
to build rapport and trust with others



·Experience
and willingness to mentor and coach others



·Ability
to resolve interpersonal conflicts among team members



·Basic
computer skills; working knowledge of Microsoft Office



·Analytical
and troubleshooting skills to resolve complex problems; creative
problem-solving



·Places
high value on customer (store) service and responds quickly to all needs



·Copes
positively in high-stress work environment



·Demonstrates
assertiveness when communicating unpopular requests (e.g., request Operations
to unload trailer by end of shift)



·Strong
communication and people skills



·Ability
to work independently as well as with a team



·Approaches
change optimistically; adapts quickly and maintains proficiency in changing
work environments



·Effectively
prioritizes work and possesses time management skills



·Highly
motivated to the team’s and facility’s success



·Monitors
processes to ensure quality and accuracy; takes responsibility for quality



·High
school diploma or GED equivalent with 2-4 years related experience


Preferred
Qualifications
:



·College
degree (Business, Transportation, Supply Chain Management, Industrial
Engineering, Communication or related degree) or equivalent work experience



·Familiarity
with distribution center operations



·Experience
with software applications such as Excel, Access and warehouse management
systems



·Situational
Leadership II










Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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