Service ManagerApply Now Job ID 1442354BR Date posted 08/10/2018 Location Oshkosh, WI Location Name Oshkosh, WI Address 1075 North Washburn Street Employment Type I Regular Employment Type II Full-Time Line of Business Store Department 0691 - Service Area 2
Looking for a great opportunity in a management role! The Service Manager is primarily responsible for enabling and empowering a team of Customer Service Associates (CSAs) to deliver the best possible customer service experience in the store. This includes responsibility for customer facing activities on the sales floor (e.g., greeting customers, listening and probing to understand needs, identifying solutions), as well as non-customer facing activities (e.g., downstocking, inventory management and area recovery). The Service Manager ensures department(s) are customer ready at all times while inspiring engaging, customer-focused behavior, mitigating and reducing customer complaints, and driving positive first impressions for customers upon entering the store.
The Service Manager is responsible for coaching, mentoring, training, and continually monitoring Customer Service Associates in his/her area. The individual in this role is also responsible for leading Customer Service Associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage employees and customers across departments.
Requires morning, afternoon, and evening availability any day of the week; physical ability to move large, bulky and/or heavy merchandise; physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
High School Diploma and 3 years of experience in a big box retail environment OR 5 years of experience in a big box retail environment
1 year of experience in customer service
Experience managing project teams (with or without direct report responsibility)
Experience recruiting, training, mentoring, and developing a service team (with or without direct report responsibility)
Experience working cross-functionally
Strong working knowledge of Microsoft Office
3 years of retail customer service experience
Experience in a leadership role with direct report responsibility
Experience working in the home improvement retail sector
Experience working in a fast paced, dynamic retail environment
Experience using store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.)
Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.Apply Now Email Job
The Fairlawn Lowe's store #0633 was back at it again. This time the store helped the kids at Bath Township's Bath Days build their own Racecars. Check out their awesome work. #lowes #lowesheroes #m848 #kidsclinics pic.twitter.com/Ip7VAka82v
Great day making an impact in our community!!!! #lowesheroes #loweslife #suninmyeyes pic.twitter.com/lAzbhhkVbz
Just about done with our heroes project!!! #LowesGivesBack #loweslife #lowesheroes pic.twitter.com/pSfJfMtiSB
Interested in a #job in #Whitestown, IN? This could be a great fit: bit.ly/2KUEZ5m #Transportation #Hiring
We're still pinching ourselves over Tuesday's Lowe's Heroes project! More than 200 @Lowes employee volunteers made our program spaces more homey, creative and comfy for our youth. Our overwhelming thanks to our friends at Lowe's! Check it out: bit.ly/2Mgrum1 #LowesHeroes
Craftsman and other products are now available in the "View In Your Space" feature in the Lowe’s app. With the new additions, Lowe’s is breaking through barriers, giving customers the confidence to make informed purchase decisions. sm.lowes.com/nqPRYO pic.twitter.com/83q9zf4ere