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Job Description

Job Description

Ops Coach Night TM A

Job ID 1495900BR Date posted 12/04/2018 Location North Wilkesboro, NC Location Name Import Consolidation Program Address 1502 River Rd-Bldg C Employment Type I Regular Employment Type II Full-Time Line of Business Distribution Department 0302 - DC Supervisors
This Coach position will be Night shift initially and then transition into a Weekend Coach position. Shift change timeline to be determined.

The Operations Coach is accountable for supervising a high performing team responsible for handling
product safely, efficiently and effectively as it moves through the facility. When monitoring production
volume, the Operations Coach assigns Operations Team Members to tasks involving receiving, putaway,
picking or shipping product (including appliances), or supporting tasks. The Coach must respond quickly to
changing workflow conditions and contribute positively to the facility’s key performance indicators. This
person must be able to mentor and build a culture of safety among Team Members to achieve a safe
working environment.
II. Essential Functions and Responsibilities:
• Ensure all Team Members comprehend and execute safe practices
• Monitor Team Member performance; ensure Team Members are executing assigned tasks
accurately and as scheduled
• Monitor staffing needs for shift and adjust work to be accomplished on the shift according to
available resources and skill sets
• Mentor and build relationships with Team Members; record planned encounters; complete annual
• Conduct shift briefing, including safety topics, upcoming events and demand for the day
• Expedite receiving, picking and shipping of priority product (e.g., Special Order Express (S.O.E.) or
Special Order Sales (S.O.S.))
• Communicate effectively with Team Members regarding business objectives or current issues
• Set Team Members up for success; achieve or exceed key performance indicators, safety,
performance and budget targets; record daily performance metrics
• Complete all incident reports of product damaged in-house; complete accident reports for Team
Member injuries
• Record off standard hours for Team Members
• Promote safety in the work environment; complete safety observations
III. Additional Duties and Responsibilities:
• Discuss and resolve issues with Team Members or issues between Team Members
• Prepare Team Members for upward promotion if interested
• Prepare shift turn over documentation
Updated 5/30/2014 Page 1 of 7
• Direct resolution to equipment issues (for example, replace failed equipment or contact
• Identify and assist in implementing process improvements
• Respond to incidents or injuries with first aid (as trained)

The position must supervise all types of individuals and personalities and maintain a professional attitude.
The Operations Coach must constructively criticize Team Members underperforming and assist in
mentoring as well as resolving Team Member disputes. Short term challenges may include becoming
familiar with multiple reports and analyzing data so that the appropriate action is taken for changing
workflow situations (e.g., prioritizing product, demand drops).
This person will receive guidance and supervision based on their experience. The Operations Coach is
intended to function with minimal supervision from the Operations Manager. However, the Operations
Coach is expected to reach out to the Manager when necessary.
RDC Operations Coach Page 2 of 7
1. What typical decisions does an incumbent in this job have total authority for making without review
by a superior or senior level position?
• Reassigning of Team Members to a new task
• Approving Team Member’s vacation
• Mentoring or assigning Performance Instructor to observe and assist Team Member on
executing best methods of a task if underperforming on metrics
• Assessing Team Member’s performance for STAR review
2. What decisions does an incumbent in this job make with others or as part of an operating
team? Indicate what team an incumbent in this job is on, or who participates in these decisions with
the incumbent.
Types of Decisions Other Participants/Team
Response to workflow changes Operations Manager, other Operation Coaches
Retainment of seasonal
employee, Hire/Fire Team
Operations Manager, Assistant Operations Manager, Planning
Manager, HR Coach/Manager
Resolving team conflicts with HR
issues or personnel performance
Human Resources
Process improvements Regional General Manager, Assistant General Manager,
Transportation Manager, Operations Manager, Planning Manager
Large scale project (product
movement, re-slotting, painting) DMS Coach, Operations Manager, Operations Coach
3. What typical decisions does the position refer to others for approval? To whom does the position
refer the decision? What is the nature of this position’s input in the final decision?
Large scale capital projects that affect budget and resources must be approved by the Location
Manager of the facility.
V. Qualifications:
Required Qualifications:
• Proven record for complying with safety requirements, and ability to build a culture of safety
among subordinates and peers
• Demonstrated leadership and supervisory experience; successfully manages multiple tasks
• Demonstrated team-building skills
• Ability to build rapport and trust with others
• Experience and willingness to mentor and coach others
• Ability to resolve interpersonal conflicts among team members
• Approaches change optimistically; adjusts q uickly and proficiently to changing work environments
RDC Operations Coach Page 3 of 7
• Analytical and troubleshooting skills to resolve complex problems; creative problem-solving
• Basic computer skills; working knowledge of Microsoft Office
• Able to lift up to 70 lbs
• Demonstrated track record of good attendance
• Communicates and listens effectively
• Can perform detail-oriented tasks in a stressful fast-paced working environment
• Able to read and follow instructions and take directions from others
• Ability to work independently as well as with a team
• Effectively prioritizes work and possesses time management skills
• Highly motivated to Operation’s success; goal-oriented
• Ability to learn new tasks and quickly apply new skill
• Basic math and reading comprehension
• High school diploma or GED equivalent with 2-4 years related experience
Preferred Qualifications:
• Critical thinking, oral, written communication and computer skills
• College degree or equivalent work experience
• Familiarity with distribution center operations; previous warehouse experience
• Previous power equipment experience (e.g., forklift, reach truck, yard truck)
• Experience with software applications such as Excel, Access or DMS
• Situational Leadership II
• Bi-lingual helpful

Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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