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Job Description

Job Description


Job ID 1338510BR Date posted 01/30/2018 Location New York City, NY Location Name Chelsea, NY Address 635 - 641 6th Ave Employment Type I Regular Employment Type II Part-Time Line of Business Store Department 0701 - Customer Service Desk
The primary purpose of the Concierge is to provide a differentiated customer experience to all customers upon entering and exiting the store. This role serves as an ambassador for Lowe s, engaging customers in a friendly and energetic way, listening and qualifying needs, and ensuring that customers receive the information needed or reach another store associate who is able to provide the assistance needed. This includes greeting customers when they enter the store, determining the reason for their visit and qualifying their needs, and providing needed information or getting them to appropriate store staff for additional and more specific help. The Concierge will provide information concerning the layout of the store as well as products, daily sales, and services offered. In most instances, the Concierge will identify the appropriate store associate for hand-off, introduce the customer to that store associate and review the customer s needs. The concierge will also acknowledge customers as they leave the store and attempt to understand how, if possible, to help them if they did not find what they needed during their visit to the store. The Concierge will be responsible for capturing feedback from customers in a product/service opportunity binder. As customers leave the store, the Concierge will also assist with obtaining transportation and/or delivery of merchandise if necessary. This role will also play an important role in monitoring and identifying customer service gaps and working with the store leadership team to ensure any issues are addressed.

To be successful, this person must have knowledge of the products and services (including installation services) offered by Lowe s, both through the store and through alternative channels. This person must also be capable of thinking and taking action quickly, balancing many customers and differing customer needs simultaneously, and answering questions and/or getting customers to the correct store associate for help. This person must understand the clientele who shop at the store and be capable of addressing their needs in a proactive manner. This requires building relationships both with customers and with associates throughout the store. This person must be very professional, understand and represent the Lowe s brand with a high level of respect and integrity, and be very attentive to all customers needs.

Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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