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Job Description

Job Description

TA Supervisor

Job ID 1517736BR Date posted 01/12/2019 Location Mooresville, NC Location Name CSC-Mooresville Address 1000 Lowes Boulevard Employment Type I Regular Employment Type II Full-Time Line of Business Corporate Department 0102 - Talent Acquisition Operations
Reporting to the Central Talent Acquisition Manager, the Central TA Supervisor supervises a team of Recruiters and TA Specialists responsible for backend recruiting operations activity for the enterprise including short term strategy, driving operational excellence, ensuring productivity metrics are achieved, acting as the client relationship manager between the Talent Acquisition COE and the various enterprise businesses, reporting and analytics related to operations.

This role supervises multiple employees and primarily exists to manage the applicant funnel in support of Lowe’s Contact Centers hiring process. As a Supervisor, this role is responsible for employee and organizational matters directly related to the recruitment process. This position is part of the HR Operations (HR Shared Services) and Talent Acquisition leadership teams.

Responsibilities are as follows:
  • Supervise team Recuiters and TA Specialists responsible for execution of the talent operations group which includes all activity related to resume review, screening scheduling, offer development and pre-hire for Lowe’s Contact Centers.
  • Manage execution of an end to end process that meets the needs of the candidates, Hiring Managers and HRBP’s.
  • Provide input to the Central TA Manager related to plan and budget, although ultimate ownership would be with the Director of Central Talent Acquisition.
  • Leverage workforce planning inputs to plan the workflow and ensure the organization is staffed
    appropriately to handle peaks/spikes in business.
  • Develop and Provide resourcing plans to the Talent Acquisition COE to meet spikes in business and ensure the team is staffed to meet hiring demand.
  • Own measurement and tracking of resource performance around the key domains of cost, quality and speed for talent operations.
  • Continually develop knowledge of market trends and enable best practice learning in the TA
    operations space.
  • Plan, develop, organize, implement, direct, and evaluate the health and welfare function and associated team.
Required Education/ Experience:
  • Bachelor's Degree; Human Resources, Business, Management, Organization Development, or related field; 3+ Years of Experience.
  • Experience with an applicant tracking system.
  • Experience leading or mentoring a team; 2+ Years of Experience.
  • Experience in one or more specialty functions of Human Resources, with a significant portion focused on Talent Acquisition experience in a Contact Center; 3+ Years of Experience.
  • Experience with Microsoft tools and applications required; advanced Excel skills, preferred.


Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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