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Job Description

Job Description

Store Operations Manager

Job ID 1474561BR Date posted 10/11/2018 Location Mooresville, NC Location Name CSC-Mooresville Address 1000 Lowes Boulevard Employment Type I Regular Employment Type II Full-Time Line of Business Corporate Department 0542 - Store Operations Support
The primary purpose of this role is to oversee a team of Store Operations Consultants and Store Operations Sr. Analysts. This role will manage the development and implementation of projects, best practices, and process improvements for an assigned store operations client group. This role supports the day to day store operations, including sales, service, technology, omni-channel, and store communications.

Responsibilities:
• Oversees the development and implementation of store improvement tools and processes, including workload planning and timelines.
• Provides coaching, feedback, and training to direct reports to help with development and performance improvements.
• Collaborates cross functionally to understand the needs of the business to effectively deliver projects, best practices, and process improvement initiatives.
• Schedules regular meetings with Store Operations Consultants and Store Operations Sr. Analyst to deliver field feedback and initiate process for developing process improvements recommendations.
• Utilizes qualitative and quantitative analytics prior to development and after implementation to identify ROI, current/future state, and cost savings.
• Provides regular written and verbal communication to Store Operations director and/or assigned client groups on initiatives updates.
• Identifies and recommends vendors (as needed) to support with the design and implementation of store projects, best practices, and process improvements.
• Communicates continuous improvement solutions to Store Operations Director and assigned client group.
• Leverages customer facing technology to improve productivity and efficiency.
• Works directly with key stakeholders to deliver on business needs, often requiring time in the field.

Required Qualifications:
• Bachelor's Degree in Business, Management, Operations, or related field
• 6+ years related Industry Experience (Installation, Repair or US Home Improvement)
• 6 years experience in data analytics, performance reporting
• Advanced skill level in DART/MicroStrategy, Excel, & Access, such as pivot tables, power pivot, Vlookup and dynamic charts
• Demonstrated ability to convert Financial or Operational data into actionable business steps (Business Cases) to improve performance in key Service metrics
• Demonstrated project management experience, such as Gantt Chart design and development

Preferred Qualifications:
• Advanced skill level in Microsoft SharePoint, such as ability to create list and custom workflows


Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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