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Job Descripton

State Licensing Manager

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Job ID 1779106BR Date posted 11/08/2019 Location Mooresville, North Carolina Location Name Mooresville, NC (SSC) Address 1000 Lowes Boulevard Employment Type I Full time Employment Type II Regular Line of Business Corporate Department LWS_USA_Services Compliance

PURPOSE OF ROLE
The State licensing Manager is principally responsible for ensuring code compliance and adherence to state/local regulations which includes holding and maintaining specific trade licenses, and ensuring customer satisfaction and risk mitigation with installation projects. Knowledge of the construction industry, permitting/code requirements, and ability to build and maintain relationships will be essential for success.

Responsibilities also consist of knowledge of any/all building codes in their coverage area, execution of job site visitations and/or audits in conjunction with store/field teams. This will entail conducting regular meetings with stakeholders to provide business updates, discover training needs and/or operational gaps from the compliance perspective and developing plans to rectify. This position will require individual to utilize problem solving skills and critical thinking in time sensitive situations that may directly impact the customer experience and company.

The State Licensing Manager will provide full leadership over direct reports and will work cross functionally providing leadership to support compliance initiatives as appropriate.

RESPONSIBILITY STATEMENTS

  • Oversee development and maintenance of comprehensive information related to applicable license requirements to assure the company practices are accurate and accessible as a resource to be used across the organization
  • Serve as a leader and brand ambassador to promote company activities related to state/local licensing requirements.
  • Develop a general execution guidance to support assigned company functions in issues related to applicable licensing
  • Have extensive construction industry knowledge and pre-established contact with local contracting industry officials.
  • Subject Matter Expert on permit and construction code regulation for municipalities in assigned area of responsibility; also, performing audits against these items.
  • Plan and coordinate travel to build/maintain relationships with any and all municipal officials
  • Analyze data to identify issues, root causes, and trends in customer appeasement and contributors to financial loss. Based upon findings, develop and implement action to mitigate
  • Lead and direct team to take actions that drive efficiency, mitigate risk, and improve customer satisfaction in install categories
  • Identifies developmental needs of team members and provides coaching and other developmental opportunities to enhance knowledge or skills
  • Collaborate and communicate cross functionally with internal and external groups, including but not limited to: Store/Field/SSC Associates and Leaders, Building Officials, Customer, Legal, Code Enforcement, Contractor/Licensing Entities, Independent PROvider network.
  • Perform continuous review of building/trade code requirements to ensure legal compliance and inform appropriate stakeholders. Take necessary steps to update processes to remain in compliance
  • Interacting with Independent PROviders and customer on job-site visits, based upon business need.
  • Obtain and hold licenses on Lowe's behalf as required
  • The State Licensing Manager will work closely with various entities to mitigate customer installed sales complaints in their respective coverage area
  • Negotiate and contract with third party services to support compliance strategies as needed.
  • Manage resources, budgets and expenses as related to State Licensing Requirements

REQUIRED EDUCATION/EXPERIENCE
HS Diploma General Studies AND 10 yrs experience working in the home improvement or construction industry
  • Licensed driver with reliable transportation and ability to pass MVR Screen
  • Knowledge of local permitting requirements and ability to read and interpret permitting specifications, codes and ordinances
  • Broad knowledge of inter/exterior product categories (Flooring, cabinets, Millwork, building materials, appliances, home décor electrical plumbing)

Preferred
Bachelor’s Degree Construction Management, Project Management, Architecture, Engineering, Construction Administration
5+ experience working in the home improvement or construction industry
  • Licensed driver with reliable transportation and ability to pass MVR Screen
  • Knowledge of local permitting requirements and ability to read and interpret permitting specifications, codes and ordinances
  • Broad knowledge of inter/exterior product categories (Flooring, cabinets, Millwork, building materials, appliances, home décor electrical plumbing)


About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving more than 18 million customers a week in the United States and Canada. With fiscal year 2018 sales of $71.3 billion, Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ approximately 300,000 associates. Founded in 1946 and based in Mooresville, N.C., Lowe’s supports its hometown Charlotte region and all communities it serves through programs focused on safe, affordable housing and careers in the skilled trades. For more information, visit Lowes.com.

Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.