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Job Description

Job Description

Sr Manager Product Management - Order Management

Job ID 1456513BR Date posted 09/06/2018 Location Mooresville, NC Location Name CSC-Mooresville Address 1000 Lowes Boulevard Employment Type I Regular Employment Type II Full-Time Line of Business Corporate Department 0272 - Product Management - Core Plat

The Sr. Manager, Product Management – Order Management leads the overall vision, strategy, roadmap and prioritization for a specific digital product or products. This role combines business strategy, data/analytics, user experience, customer feedback and technology to develop seamless customer experiences.

Through the development of detailed business cases, the Sr. Manager, Product Management – Order Management establishes key performance indicators for their product and ensures that their team is continuously improving these metrics. The Sr. Manager, Product Management - Order Management defends business cases to senior executives and leads business reviews to ensure that the team prioritizes the right work, delivering the most customer value is the fastest time possible. This prioritized work forms a clear roadmap for that product.

The Sr. Manager, Product Management – Order Management is a proven leader. Their leadership experience shows their ability to get results, both at a strategic and tactical level. They motivate their team to accomplish — and beat — their defined goals. They partner with teams across the company to deliver new experiences for their customers.


Serves as the voice of the customer, understanding the customer's needs and communicate those to the team

Owns the roadmap for their product(s)

Continuously reviews, refines and drives prioritization of the product roadmap, clearly articulating the vision and strategy to the product teams

Defines the Epics that drive the detailed requirements for an assigned product

Develops and defends the business case for a new product feature or set of features, works with finance to create detailed financial models and uses business/financial acumen to modify as necessary; accountable for successful P&L of business case

Runs Weekly Business Reviews for their product(s) and monitors product KPIs to ensure success metrics are being met, prioritizes options for improvement or enhancement

Tracks product team’s velocity and optimizes delivery to ensure the most valuable work is always delivered first

Works with cross-functional Sr. Manager, Product Management to drive work across other product teams and helps move and prioritize work into other product backlogs

Builds and manages a Product Management team, helping to support their growth and removing obstacles as necessary

Develops and presents communications, frequently to senior leadership, communicating the desired message, at the appropriate level, for the right recipient

Keeps pace with change and maintains a competitive advantage within the marketplace by seeking out and learning about changes in the field

Serve as an internal resource on digital experience, product management, emerging technology, and digital in the ecosystem of omni-channel retailing


Bachelor's Degree in Business, Marketing, Engineering, Communications or related field AND 7+ years experience in digital/ecommerce product and/or experience management

OR 10+ years experience in product and/or experience management

5+ years strategy and/or digital product delivery experience in executing world-class digital products and/or experiences

4+ years experience in translating business strategy into specific product features

4+ years experience working with technology and user experience teams to define, scope and prioritize product requirements

3+ years demonstrated delivery of business results

3+ years experience in an agile software environment

Demonstrated experience working cross-functionally in a large organization

Demonstrated experience working closely with senior leadership

Demonstrated ability to translate data into quantifiable actions/deliverables


Master's Degree Business Administration or similar advanced degree

2+ years leading the digital product roadmap

Prior leadership with a top 25 omni-channel retailer

Experience in running a P&L

Strong financial acumen

CSPO Certification

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving more than 18 million customers a week in the United States, Canada and Mexico. With fiscal year 2017 sales of $68.6 billion, Lowe's and its related businesses operate or service more than 2,390 home improvement and hardware stores and employ over 310,000 people. Founded in 1946 and based in Mooresville, N.C., Lowe's supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit

Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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