PURPOSE OF ROLE
The SOC Specialist I position is responsible for detecting and assessing cybersecurity events and incidents across the Lowe’s environment. The Specialist works among a team of skilled technicians to address complex or difficult problems as needed within a 24x7 Security Operations Center (SOC) environment. The Specialist also is responsible for following processes and procedures as identified by the IRT (Incident Response Team) and the SOC Leadership to ensure the continuous improvement to monitoring, detection, and mitigation capabilities. The Specialist is the entry-level position for the Lowe’s SOC and will work under the guidance of Level I and II Analysts.
- Monitors security incident and event management (SIEM) and logging environments for security events and alerts to potential (or active) threats, intrusions, or compromises
- Assists with triage of service requests from customers and internal teams
- Escalates cybersecurity events according to Lowe’s Incident Response Plan
- Assists with containment of threats and remediation of the environment during or after an incident
- Documents event information for further investigation
- Collaborate with technical teams to identify, resolve, and mitigate events
- Functional Competencies
- Basic understanding of Windows and Unix security: OS lockdown; logging and monitoring; application security; user access
- Basic knowledge of Microsoft & Google cloud platforms, to include knowledge of all feature sets applicable to security event detection and monitoring
- Basic knowledge of perimeter protection principles: understanding the rules of network communication;
- Basic knowledge of methods used to secure systems exposed to the internet and common tools to simplify the task
- Basic understanding of intrusion detection and analysis methods
- Basic understanding of incident response activities: detecting, analyzing, and responding to various types of malicious activity
- Being Organizationally Savvy – The ability to maneuver well to accomplish work within its own function and with strategic business partners. This includes the ability to build and grow a network of partnerships, develop an understanding of formal and informal decision-making processes, and leverage knowledge of functional and cross-functional operations to accomplish work objectives.
- Communicating Effectively – The skill to write, present, and listen effectively. This includes adjusting the amount, style, and content of the information to fit the audience. This also includes the ability to convey a compelling message.
- Decision Making – The ability to solve simple and moderately complex problems. This includes the ability to effectively glean meaning from available data, be a quick study of the new and different, add personal wisdom and experience to arrive at the best solution given the information available, and use multiple problem-solving tools and techniques.
- Demonstrating Personal Flexibility – The ability to demonstrate resourcefulness and resilience in the face of change, obstacles, and adversity. This includes adapting to competing demands and shifting priorities. This also includes improving adaptability, pursuing new skills and knowledge, and regularly seeking feedback from others.
- Getting Organized – The ability to be organized, and resourceful. This includes the ability to leverage multiple resources to get things done and layout tasks in sufficient detail. This also includes the ability to get things done with less and in less time, work on multiple tasks at once without losing track, and to foresee and plan around obstacles.
- Keeping on Point – The ability to prioritize work activities. This includes identifying which tasks are most important, avoiding distractions, and dealing with setbacks in a timely manner.
- Managing Diverse Relationships – The ability to relate to a wide variety of people of diverse backgrounds, opinions, and experiences. This includes being open to differences, quickly finding common ground, and being respectful of others.
- Understanding the Business – Knowledge of the business and the mission-critical technical and functional skills needed to do his/her job. This includes knowledge of various types of business propositions, how businesses operate in general and easily learning new methods and technologies.
- Relating Skills – The ability to relate well to all types of people. This includes being friendly and interpersonally agile. This also includes being easy to approach and talk to, as well as having the ability to make pleasant first impressions and build solid relationships.
Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.