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Job Descripton

Services Sr Analyst

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Job ID 1778875BR Date posted 11/08/2019 Location Mooresville, North Carolina Location Name Mooresville, NC (SSC) Address 1000 Lowes Boulevard Employment Type I Full time Employment Type II Regular Line of Business Corporate Department LWS_USA_Services Compliance
PURPOSE OF ROLE


RESPONSIBILITY STATEMENTS

  • Provides analysis and benchmarks of Lowe’s installation fulfillment performance through it’s provider network and production offices via data analytics and operational feedback
  • Provides analysis on installation programs’ expense performance to identify opportunities for improving vendor compliance, vendor improvement, and / or the method by which an installation program is sold.
  • Designs and implements install compliance programs that are regional or a pilot to supplement capacity of Service Production Manager
  • Maintains install programs by integrating compliance labor items into the selling tools, data sets, and any other system integration required
  • Collaborates with Divisional Director Services to measure service compliance health and identify gaps in training or resources
  • Directs how data should be stored and measured by IT, Legal, and Risk Claims in order to provide needed feedback of Services Compliance and Company Risk
  • Collaborates across organizations to provide additional insights regarding regulatory advice, documentation and responses to various government organizations.
  • Coordinates and updates any compliance documents as needed including but not limited to Lowe’s training systems, contracts in selling systems, and store process documents.
  • Audits against Compliance regulatory items for permitting, licensing, background checks, EPA, OSHA and any other required items and incorporates into datasets for known trends and issues.
  • Provides data to Legal resulting from requests including but not limited to state / federal government agencies, media requests, ethics point inquiries and other investigations.
  • Researches and processes license renewals as well as any other exam preparation or ongoing education to maintain good standing and compliance status.
REQUIRED EDUCATION/EXPERIENCE

PURPOSE OF ROLE

The primary purpose of this role is to provide Compliance trends and data analytics for the Services organization and provide support for the development and maintenance of installation programs within the group. This includes responsibility for leveraging all data sources and compiling meaningful analysis of Services performance (regulatory/contracts/licensing) to be shared with Field, Stores and SSC teams. Ensures timely data collection and reporting on operational performance for the purpose of providing consistent actionable information to field and SSC for improvement within the menu of services offered. This role is critical to Lowe's as it supports the Services organization in making improvements to how Services drives installed sales and delivers installation programs in a regulatory compliant and customer confident manner.

RESPONSIBILITY STATEMENTS

  • Provides analysis and benchmarks of Lowe’s installation fulfillment performance through it’s provider network and production offices via data analytics and operational feedback
  • Provides analysis on installation programs’ expense performance to identify opportunities for improving vendor compliance, vendor improvement, and / or the method by which an installation program is sold.
  • Designs and implements install compliance programs that are regional or a pilot to supplement capacity of Service Production Manager
  • Maintains install programs by integrating compliance labor items into the selling tools, data sets, and any other system integration required
  • Collaborates with Divisional Director Services to measure service compliance health and identify gaps in training or resources
  • Directs how data should be stored and measured by IT, Legal, and Risk Claims in order to provide needed feedback of Services Compliance and Company Risk
  • Collaborates across organizations to provide additional insights regarding regulatory advice, documentation and responses to various government organizations.
  • Coordinates and updates any compliance documents as needed including but not limited to Lowe’s training systems, contracts in selling systems, and store process documents.
  • Audits against Compliance regulatory items for permitting, licensing, background checks, EPA, OSHA and any other required items and incorporates into data sets for known trends and issues.
  • Provides data to Legal resulting from requests including but not limited to state / federal government agencies, media requests, ethics point inquiries and other investigations.
  • Researches and processes license renewals as well as any other exam preparation or ongoing education to maintain good standing and compliance status.

REQUIRED EDUCATION/EXPERIENCE

Bachelor’s Degree Business Admin or related field

5+ years experience in project/process management, data analytics, or merchandising/supply chain.

3+ reporting systems such as SQL or MicroStrategy/Dart.


About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving more than 18 million customers a week in the United States and Canada. With fiscal year 2018 sales of $71.3 billion, Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ approximately 300,000 associates. Founded in 1946 and based in Mooresville, N.C., Lowe’s supports its hometown Charlotte region and all communities it serves through programs focused on safe, affordable housing and careers in the skilled trades. For more information, visit Lowes.com.


Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.