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Job Description

Job Description

Senior IT Business Analyst

Job ID 1272659BR Date posted 09/26/2017 Location Mooresville, NC Location Name CSC-Mooresville Address 1000 Lowes Boulevard Employment Type I Regular Employment Type II Full-Time Line of Business Corporate Department 0721 - IT OMNI BA & QA
Are you a Pioneering Spirit? Lowe's is looking for Visionaries, Risktakers, Adventurers.
Lowe’s is looking for someone that is driven by potential—A trailblazer of innovation. We are a multi billion dollar company with 5 million MyLowes users and millions of daily site visits. We’re looking for someone that dares to take risks and is excited about the opportunity to work on problems that have never been attempted. So if you’re an innovator, the kind of person who thinks outside the box and is always excited about your next challenge, you might just be the Pioneering Spirit we’re looking for.

The IT Sr. Business Analyst role is part of Lowe’s Business Analyst (BA) job family, which is ultimately responsible for delivering and leveraging analytics throughout the solution development lifecycle to ensure the optimal development, implementation, integration, user acceptance, and performance of Lowe’s applications, systems, and processes both within and across business functions. Business Analysts are responsible for identifying business needs, assessing the impact of system or process changes, eliciting and documenting requirements, and providing insight to ensure requirements are translated into workable business solutions. These roles are also responsible for conducting
user-acceptance testing and providing post implementation support to business stakeholders and end-users to ensure solutions meet the prescribed business requirements.

Essential and Core Responsibilities:

Develops complex requirements, or leads a team of BAs in the development of requirements, for process or system solutions which may span multiple business domains by partnering with stakeholders and appropriate IT teams (e.g., Solutions Delivery, Infrastructure, Enterprise Architecture); leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (e.g., SMART); documenting requirements throughout each stage of the project or initiative to ensure trace-ability; documenting comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed solutions.

Provides insight and aids in the evolution of applications, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; identifying value gaps and opportunities for process enhancements or efficiencies; defining the impact of requirements on upstream and downstream solution components; providing insight and influence to management on how to integrate requirements with current systems and business processes

Supports solution design by providing insight at design sessions with IT teams to help translate requirements into workable business solutions; advocating for additional data and/or services as necessary to address key business issues; researching, vetting, and recommending available third-party vendors to management and business leaders as appropriate

Supports solution integration and acceptance testing and provides post implementation support to stakeholders and end-users across multiple business domains by defining user acceptance criteria; performing and overseeing functionality tests to identify solution defects or shortcomings; prioritizing and escalating user problems; partnering with the Training
department to coordinate the development of training materials (e.g., FAQs, user guides, workflow charts) and training delivery as needed; serving as a liaison between business stakeholders and service providers (e.g., IT,
third-party vendors) to manage requests for additional scope or process changes

Supports continuous process improvement for multiple business domains by maintaining a thorough understanding of current business processes and how they functionally align with other business areas; researching competitors and bench-marking industry best practices; recommending process improvements that align with sustainable best practices, and the strategic and tactical goals of the business

Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members

Conducts or oversees business-specific projects by applying deep expertise in subject area; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective
business decisions; solving complex problems; escalating high priority issues or risks as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities


Required Minimum Qualifications:

• Bachelor's Degree in Business Administration, Computer Science, CIS or related field and 6 years of experience in business analysis or a related field OR 8 years of comparable experience without a degree

Preferred Qualifications:

• Master's Degree in Business Administration, Computer Science, CIS or related field
• Certification of Competency in Business Analysis (CCBA)
• Certified Business Analyst Professional (CBAP)
Demonstrated experience implementing modern ERP solutions
• 3 years of work experience in a business role requiring interaction with executive leadership
• 3 years of experience working on cross-functional project teams
• 6 years of experience in business case development and analysis
• Experience in Dynamics AX modules related to Finance, Retail and Trade & Logistics is a plus.
• Microsoft certification in Dynamics AX development is preferred.
• 4+ years of IT experience in the retail industry handling retail processes like store sales, finance, supply chain, CRM.
• 2+ years of experience applying Agile development practices.
• Experience gathering requirements for Identity & Access Management, Security areas.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving more than 17 million customers a week in the United States, Canada and Mexico. With fiscal year 2016 sales of $65.0 billion, Lowe’s and its related businesses operate or service more than 2,375 home improvement and hardware stores and employ over 290,000 employees. Founded in 1946 and based in Mooresville, N.C., Lowe’s supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit


Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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