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Job Descripton

SC Business Solutions Analyst

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Job ID 1832590BR Date posted 01/14/2020 Location Mooresville, North Carolina Location Name Mooresville, NC (SSC) Address 1000 Lowes Boulevard Employment Type I Full time Employment Type II Regular Line of Business Corporate Department LWS_USA_Inventory Replenishment and Pl

Position Overview
The primary purpose of this role is to support SC Planning and Replenishment team, using existing and ad-hoc systems, data, and tools to provide actionable and exception based analytical insights to enhance decision making for the supported teams.
Responsibilities
• Manage request queues and ensure that all requests are prioritized, assigned and resolved.
• Monitored queues include requests for new users, bugs, support, and are inclusive of non-Work front applications
• Interact with Workfront Inc. technical support on behalf of the internal users
• Direct problem resolution; instruct users, correct errors or perform administrative platform adjustments where
appropriate
• Provision Users, De-provision users, Manage user properties, rights and licenses, Sync LDAP properties (e.g. org structure)
• Monitor solution help queues
• Answer help call-in lines
• Manage user support cases
• Build a rapport with leaders and user community, attentively listening to their needs to ensure continued adoption.
• Conduct presentations to leadership and community groups.
• Conduct ongoing organizational skills analysis
• Provide new user onboarding training
• Provide on-demand topical training
• Provide new feature training
• Conduct feature benefit analysis
• Conduct feature rollout scheduling
• Conduct feature testing
• Provide new feature training
• Assist in solution process and procedure documentation/recommendations
• Assess Workfront solution risks and recommend mitigation activities
• Evaluate Workfront solution sustainability
• Provide process and procedure training
• Provide project management
• Provide agile / scrum project management support to manage work activities, train others and enable Agile features in Workfront as appropriate by business team
• Apply periodic solution updates
• Form and Form Fields Creation and Refinements
• Company, Group, Team and Role Creation and Refinements
• Intake Queue Creation and Refinements
• Process and Template Creation and Refinements
• Workflow Approval Creation and Refinements
• Standard Operating Procedure Refinements
• Conduct process recommendation and implementation
• Waste analysis
• Process capability analysis
• Process performance measurement
• Creation and refine advanced Workfront reports
• Create and refine advanced Workfront dashboards
• Create and refine integrated reports with external data
• Create integrated between various data sets with solutions such as PowerBI or Tableau
• Develop presentation decks as requested by business leaders
• Monitor and troubleshoot existing cloud integrations
• Monitor and troubleshoot existing internal integrations
• Manage and resolve integration issues
• Monitor requests, suggest and manage enhancements and modifications to existing integrations
• Migrate data into a Workfront solution (as needed)
• Monitor and troubleshoot vendor applications that integrate with Workfront
• Manage and resolve application issues
• Interact with application support team
• Manage user enhancement requests and submit to application vendor
Required skills/ experience

  • Bachelor's Degree in Business Administration, Computer Science, Supply Chain Management, Management Information Systems
  • 2-3 years of experience in Supply Chain Operations
  • Proficient in MS Office (Access, Excel, PowerPoint,Word, Visio)
  • Ability to handle multiple tasks simultaneously
  • 2+ years of experience with Project design and/or management skills
  • Strong problem solving and analytical skills
  • Strong verbal and written communication skills
  • Ability to work independently and deliver desired results
  • Understand complex business processes and how to map from end-to-end
Preferred skills
  • Proficient in enterprise workflow management tools (WorkFront, SmartSheet,Wrike,etc.)

About Lowe’s (General releases)
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving more than 18 million customers a week in the United States and Canada. With fiscal year 2018 sales of $71.3 billion, Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ approximately 300,000 associates. Founded in 1946 and based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.


Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.