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Job Description

Job Description

Operations Improvement Analyst

Job ID 1260804BR Date posted 09/06/2017 Location Mooresville, NC Location Name CSC-Mooresville Address 1000 Lowes Boulevard Employment Type I Regular Employment Type II Full-Time Line of Business Corporate Department 0778 - Enterprise Sourcing Shared Svc
Are you a Pioneering Spirit? Lowe's is looking for Visionaries, Risktakers, Adventurers. Lowe’s is looking for someone that is driven by potential—A trailblazer of innovation. We are a multibillion dollar company with 5 million MyLowes users and millions of daily site visits. We’re looking for someone that dares to take risks and is excited about the opportunity to work on problems that have never been attempted. So if you’re an innovator, the kind of person who thinks outside the box and is always excited about your next challenge, you might just be the Pioneering Spirit we’re looking for.


The purpose of this role is to support the development, implementation, and continuous improvement of all Procurement related Processes and Tools, Policy, Training, Education and Knowledge Management. The Operations Improvement Specialist will engage with the Managers, Category to understand their activities and the ways the process, policies, training and knowledge management activities can support the business unit facing Centers of Expertise (COEs). This position will also engage with other individual contributors, managers and senior Procurement leadership within the shared services COE to ensure all supporting capabilities are designed to be efficient and effective. This includes responsibility for executing and implementing Process, Policy, Training and Knowledge Management activities that supports the business unit facing COEs, and will engage with stakeholders to support and deliver formal training and education on all Procurement processes and policies. This individual must be self-motivated and be able to elevate to their manager's attention any issues they anticipate that will cause the work to not be completed in the defined time frame. In addition, the Operations Improvement Specialist will work closely with Category Managers to ensure all support is properly aligned to what the business units need. To accomplish this, the Operations Improvement Specialist must have in depth knowledge of Process improvement tools and methods, be skilled at presentation development, understand knowledge management tools and practices and conducting best practice research. This position must also be comfortable with delivering material in front of varying size and levels of audiences.


• Develops new policies or modifies existing policies
• Develops or updates policy documentation
• Publishes associated policy materials
• Delivers policy education per training and education plans
• Monitors the effectiveness of the Procurement policies
• Identifies & researches opportunities and best practices to correct current gaps or issues; makes process modifications or introduces new processes, tools and techniques to govern Procurement organizational capabilities
• Evaluates value and impact of change and prioritize opportunities
• Develops process modification and enhancements and ensures changes address issue
• Develops and publishes revised materials
• Assists with executing training and education plans
• Monitors processes and obtains feedback to determine effectiveness of changes
• Identifies and solicits input from the business unit facing COEs on the need for training or education activities
• Assists with an education and socialization strategy for the specific topic and audience
• Develops requisite materials needed to deliver training activities
• Publishes and distributes education materials
• Assists with conducting training sessions or executing alternative education activities
• Gathers feedback and evaluates effectiveness of training
• Documents and communicates information needs and standards for knowledge sharing
• Gathers respective information from various Procurement teams and sources; combines and normalizes as needed
• Stores information for access and distribution and provides communication updates on information being stored
• Prioritizes activities that are occurring in a simultaneous manner
• Orchestrates activities to most efficiently drive progress that also aligns with the project prioritization and broader Procurement strategies
• Develops and organizes presentation materials for training that are clear and impactful
• Pursues self-development and effective relationships with others by organizing resources and information; openly sharing information and knowledge with co-workers and customers; seeking performance feedback; adapting to and learning from change, difficulties, and feedback
• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; building an understanding of procedures, data, and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; understanding priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible


Bachelor's Degree in Business or related field plus 3 years of experience in consulting, operations, manufacturing, supply chain management, or training OR 6 years of experience in consulting, operations, manufacturing, supply chain management, or training without a degree

Demonstrated experience developing and delivering training materials or presentations for differing levels of audience

Demonstrated experience with strategic procurement processes, technologies and interrelationships

Proficient with MS Office Suite including PowerPoint and Visio


5+ years of experience in consulting, operations, manufacturing, supply chain management, or training
1+ years of experience with Procurement-related processes
1+ years of experience with Process Improvement methodology
1+ years of experience working in a matrixed work environment

Demonstrated experience with knowledge management processes, tools and practices

Process Improvement certification (Six Sigma, Lean, etc.)

About Lowe's

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE ® 50 home improvement company serving more than 17 million customers a week in the United States , Canada and Mexico. With fiscal year 2016 sales of $65.0 billion, Lowe’s and its related businesses operate or service more than 2,375 home improvement and hardware stores and employ over 290,000 employees. Founded in 1946 and based in Mooresville, N.C. , Lowe’s supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit

Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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