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Job Descripton

Manager CC Business Initiatives

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Job ID 1610255BR Date posted 06/26/2019 Location Mooresville, North Carolina Location Name Mooresville, NC (SSC) Address 1000 Lowes Boulevard Employment Type I Full time Employment Type II Regular Line of Business Corporate Department LWS_USA_Contact Ctr Operations Supp
The Contact Center Business Initiative Manager is primarily responsible for managing teams that execute identified functional projects. This is a Project Management position responsible for engaging with enterprise (COO, CCO, shared services) and internal Contact Center functions to drive successful delivery of projects with business process changes across the organization. This position is also responsible for engaging with IT in a project capacity and for driving the successful delivery of projects with IT work streams. Manages Contact Center projects by building and maintaining project plans by identifying issues and opportunities, forming hypotheses, designing and conducting analysis, synthesizing conclusions and co-creating concrete plans to help implement changeRepresents the users and user’s needs throughout the lifecycle of a project implementation while considering current as well as future Function and Enterprise needs, where known, in all project engagementsCoordinates stakeholders to ensure realization of initiatives by working closely with IT to ensure timely implementation and roll-out of systems development projects including appropriate UAT (User Acceptance Testing) design and management, and ensures that all appropriate IT project activities are defined and appropriately assigned for accountabilityLeads projects and/or oversees business processes in specific business area; applies deep expertise to solve complex problems, sharing ideas and recommendations supported by data; collaborates with others internally, externally and cross-functionally to solve business problems; determines and uses appropriate methodologies and processes for completing work; develops work plans to meet business priorities and deadlinesIdentifies and capitalizes on opportunities to improve work plans, processes, and tools; coordinates and delegates resources to accomplish project goals REQUIRED EXPERIENCEBachelor's Degree Business Administration, Computer Science, Management Information Systems (MIS) 6 years Project management experience PREFERRED EXPERIENCEProject Management Professional (PMP) or other project/program management certification DOMESTIC TRAVEL REQUIREMENTS• LESS THAN MONTHLY – Day Trips• LESS THAN MONTHLY – Overnight Trips• LESS THAN MONTHLY – Multiple NightsINTERNATIONAL TRAVEL REQUIREMENTS• LESS THAN MONTHLY – Overnight Trips, Multiple Nights#L181SWAR

Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.