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Job Description

Job Description

IT Business Analyst

Job ID 1195949BR Date posted 05/05/2017 Location Mooresville, NC Location Name CSC-Mooresville Address 1000 Lowes Boulevard Employment Type I Regular Employment Type II Full-Time Line of Business Corporate Department 0275 - IT International & Business De
Are you a Pioneering Spirit? Lowe's is looking for Visionaries, Risktakers, Adventurers.
Lowe’s is looking for someone that is driven by potential—A trailblazer of innovation. We are a multibillion dollar company with 5 million MyLowes users and millions of daily site visits. We’re looking for someone that dares to take risks and is excited about the opportunity to work on problems that have never been attempted. So if you’re an innovator, the kind of person who thinks outside the box and is always excited about your next challenge, you might just be the Pioneering Spirit we’re looking for.

The IT Business Analyst role is part of Lowe’s Business Analyst (BA) job family, which is ultimately responsible for delivering and leveraging analytics throughout the solution development lifecycle to ensure the optimal development, implementation, integration, user acceptance, and performance of Lowe’s applications, systems, and processes both within and across business functions. Business Analysts are responsible for identifying business needs, assessing the impact of system or process changes, eliciting and documenting requirements, and providing insight to ensure requirements are translated into workable business solutions. These roles are also responsible for conducting user-acceptance testing and providing post implementation support to business stakeholders and end-users to ensure solutions meet the prescribed business requirements.


Develops moderately complex requirements for process or system solutions within assigned business domain by working closely with stakeholders and appropriate IT teams (e.g., Solutions Delivery, Infrastructure, Enterprise Architecture); leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (e.g., SMART); leveraging multiple business requirements gathering methodologies; documenting requirements throughout each stage of the project or initiative to ensure traceability; documenting comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed solutions

Supports the evolution of applications, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations for assigned domain; mapping current state against future state processes; identifying value gaps and opportunities for process enhancements or inefficiencies; defining the impact of requirements on upstream and downstream solution components; providing recommendations to management on how to integrate requirements with current systems and business processes

Supports solution design by providing insight at design sessions with IT teams to help translate requirements into workable business solutions; recommending the need for additional data and/or services to address key business issues; researching third-party vendors as directed

Supports solution integration and acceptance testing and provides post implementation support to business domain stakeholders and end-users by defining user acceptance criteria; performing functionality tests to identify solution defects or shortcomings; escalating user problems as appropriate; working with the Training department to assist in the development of training materials (e.g., FAQs, user guides, workflow charts) and training delivery as needed; serving as a liaison between business stakeholders and service providers (e.g., IT, third-party vendors) to manage requests for additional scope or process changes

Supports continuous process improvement for assigned business domain by maintaining a thorough understanding of current business processes and how they functionally align with other business areas; researching competitors and industry best practices; recommending process improvements that align with sustainable best practices and the tactical goals of the business

Pursues self-development and effective relationships with others by organizing resources and information; openly sharing information, advice, and expertise with coworkers and customers; influencing others through technical explanations and examples; providing occasional mentoring to team members; seeking performance feedback; adapting to and learning from change, difficulties, and feedback

Completes work assignments by applying up-to-date expertise in subject area; leveraging an understanding of policies, data, and resources to support projects or initiatives; collaborating cross-functionally to solve business problems; identifying and monitoring priorities, deadlines, and expectations; communicating progress and information; identifying, recommending, and implementing ways to address improvement opportunities

Required Minimum Qualifications:

• Bachelor's Degree in Business Administration, Computer Science, CIS or related field and 4 years of experience in business analysis or a related field OR 6 years of comparable experience without a degree

Preferred Qualifications:

• Master's Degree in Business Administration, Computer Science, CIS or related field
• Certification of Competency in Business Analysis (CCBA)
• 2 years of work experience in a business role requiring interaction with senior leadership
• 4 years of experience in business case development and analysis
• Experience in Dynamics AX modules related to Finance, Retail and Trade & Logistics is a plus.
• Microsoft certification in Dynamics AX development is preferred.
• 4+ years of IT experience in the retail industry handling retail processes like store sales, finance, supply chain, CRM.
• 2+ years of experience applying Agile development practices.
• Experience gathering requirements for Identity & Access Management, Security areas.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving more than 17 million customers a week in the United States, Canada and Mexico. With fiscal year 2016 sales of $65.0 billion, Lowe’s and its related businesses operate or service more than 2,375 home improvement and hardware stores and employ over 290,000 employees. Founded in 1946 and based in Mooresville, N.C., Lowe’s supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit


Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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