Skip Navigation

No saved jobs found!

Job Description

Job Description

IT Associate Support Tech

Job ID 1583531BR Date posted 04/25/2019 Location Mooresville, NC Location Name CSC-Mooresville Address 1000 Lowes Boulevard Employment Type I Regular Employment Type II Full-Time Line of Business Corporate Department 0018 - IT Service Desk
PURPOSE OF ROLE:
The primary purpose of this role is to provide the first level support to resolve problems with products and applications and create documentation by entering details of problems, status of service requests, and resolutions into the company tracking system. This includes responsibility for performing documented solutions for known hardware and software issues and routing any unresolved incidents to the appropriate support group.

RESPONSIBILITY STATEMENTS
  • Provides first level support to resolve problems with products and applications by meeting customer service standards (i.e., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly)
  • Analyzes and prioritizes incoming requests
  • Attempts to resolve problems by applying documented solutions
  • Routes problems as necessary to appropriate resource (e.g., support team, vendor)
  • Performs tracking and documentation by entering details of problems, status of service requests, and resolutions into the company tracking system
  • Provides status updates
  • Performs documented break/fix repairs on PCs, thin clients, printers, servers, mobile devices, and held devices and software applications
  • Interacts with third party hardware and/or software vendors by initiating and supporting vendor services as necessary

REQUIRED EDUCATION/EXPERIENCE
  • Associate's Degree; Computer Science, CIS, or related field & Additional equivalent work experience may be substituted for the degree requirement

PREFERRED EDUCATION/EXPERIENCE
  • Bachelor's Degree; Computer Science, CIS, or related field
  • 1+ year(s) IT experience in the retail industry
  • 1+ year(s) Experience providing first level support for IT systems in a corporate setting, including diagnosing, troubleshooting, and resolving incidents
  • 1+ year(s) Experience working with defect or incident tracking software
  • 1+ year(s) Experience in software installation and support

Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Email Job

Talent Community

Please sign up here to join our Talent Community

*Please note you will need to continue through the application process in order to apply.

Stay Connected

Read More | Get Social