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Job Description

Job Description

Director Category Experience

Job ID 1538964BR Date posted 02/11/2019 Location Mooresville, NC Location Name CSC-Mooresville Address 1000 Lowes Boulevard Employment Type I Regular Employment Type II Full-Time Line of Business Corporate Department 0659 - Online Merchandising Mgmt
The Director, Category Experience is focused on improving customer satisfaction, increasing traffic and sales and improving conversion while driving an integrated Omni-Channel experience. The Director is accountable for working closely with Core and Online Merchants to leverage customer data and competitive benchmarking to identify the most significant opportunities to improve the customer experience across merchandising categories. S/he will be accountable for ensuring that online assortments maximize sales by marketing a collection of products with compelling color, style, and promotional strategies. S/he will drive an integrated look and feel across channels and provide recommendations regarding product mix and top selling products through review and analysis of sales history and gross margin. The Director, Category Experience will lead a team and be responsible for inspiring, managing and developing team members.

• Works closely with Core Merchandising leadership team to understand the merchandising strategies and objectives.
• Analyzes and leverages customer information and behaviors as well as competitive benchmarking to identify areas necessary to improve the customer research/shopping experience.
• Analyzes customer information to identify the most significant opportunities to improve the customer experience across categories.
• Manages the process to identify opportunities to improve taxonomy, purchase path (search and navigation), data content, Search Engine Optimization (SEO) and post-transaction results through tactical execution.
• Owns the Lowes.com Home Page.
• Optimizes the category level customer funnel
• Builds, develops, and leads a team of people leaders. This includes preparing them for growth opportunities and advancement while recruiting, selecting, and hiring talent.
• Maintains and inspires a highly skilled and engaged team with a focus on clear and consistent communication around company objectives, responsibilities and expectations.
• Builds and maintains relationships with strategic vendor partners.

Required Qualifications:
• Bachelor's Degree in Business, marketing, finance or related field
• 10+ years’ Experience in brand or product management
• Strong leadership and interpersonal skills
• Excellent analytical and strategic thinking skills
• 6+ year Experience leading a team

Preferred Qualifications:
•Master's Degree

Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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