Customer Experience Senior AnalystApply Now Job ID 1277987BR Date posted 10/05/2017 Location Mooresville, NC Location Name CSC-Mooresville Address 1000 Lowes Boulevard Employment Type I Regular Employment Type II Full-Time Line of Business Corporate Department 0238 - Contact Ctr Operations Supp
- Mooresville, NC
- Wilkesboro, NC
The Senior Customer Experience Analyst is primarily responsible for serving as an analytics expert by translating business problems into analytic design and performing analysis or model building as appropriate. The position will supply internal and external business teams with data, information and analysis needed to promote and maintain a positive customer experience and drive supporting improvement strategies within Lowe’s. Responsibilities include operational reporting, deep dives, and recommendations to guide the direction and success of customer-related initiatives.
This position is responsible for following analytical best practices, accurately reporting and analyzing results and identifying insights for decision-making. The Analyst will also be responsible for coaching and providing guidance for Associate Analysts working to complete business analysis and projects.
In addition, the Senior Customer Experience Analyst manages and participates in all aspects of complex departmental and cross-departmental projects supporting customer experience and performance improvement initiatives. The position works to identify and quantify emerging customer experience trends affecting the business, creating insights and recommendations that influence business decisions and drive business performance.
Required Minimum Qualifications:
·Bachelor’s Degree in Analytics, Computer Science, or related field and 3 years of experience in data analytics and customer experience OR 6 years of experience in data analytics or customer experience
·3 years of experience performing data mining, data analysis, and data modeling using large data sets
·2 years of experience working with Contact Center practices, systems, and tools
·Advanced capability with Office applications (e.g., Excel, PowerPoint, and Access)
·Experience interacting with individuals up to and including director level on a regular basis
·2 years of experience with feedback management and data analytics platforms
·Experience using sentiment analysis tools to analyze customer feedback
·Experience writing SQL queries and working with large data sets
Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.Apply Now Email Job
We're here with the tools to help you build your next career. See what we have to offer: sm.lowes.com/VR0vMP pic.twitter.com/XQPRRuuIx3
GIANT Bulldog thank you to the @Lowes volunteer heroes. The @YorkESBulldogs campus is B-E-A-utiful! #LowesHeroes… twitter.com/i/web/status/9…
We're here to deliver your next career! Apply to become a Non-CDL driver for our team: http://sm.lowes.com/aKXrVi
Sneak preview of the awesome things are happening today @YorkESBulldogs! #LowesHeroes #YESwecan pic.twitter.com/i8SkcguP7W
Interested in a #job in #Mooresville, NC? This could be a great fit: bit.ly/2kZdQ9R #Hiring
Check out our partnership with the Hornets Legacy Project! We've teamed up with the Charlotte Hornets to renovate basketball courts in their community. Read more: http://sm.lowes.com/yY1g8B
Looking for a rewarding career? Click the link in our bio to check out the job opportunities at our call center in Indianapolis, IN. #LowesLife
This #job might be a great fit for you: Senior SQA Automation Engineer - bit.ly/2wZEvos #Mooresville, NC #Hiring