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Job Description

Job Description

Asst Ops Manager Night

Job ID 1298321BR Date posted 11/14/2017 Location Minersville, PA Location Name Pennsylvania RDC Address I-81 At Exit 119 Highridge Bus P Employment Type I Regular Employment Type II Full-Time Line of Business Distribution Department 0301 - DC Managers

Night Shift Mon - Thurs (5:00 pm - 5:00 am)

The Assistant Operations Manager (AOM)assists the Operations Manager (OM) in managing operations and staffing for the receiving, shipping, and building picks departments. The AOM supervises a high performing team of Operation Coaches that is responsible for monitoring the movement of inventory as it safely, efficiently and effectively moves through the facility undamaged. The position analyzes the forecasted production volume and reevaluates resources throughout the day as workflow conditions change to meet store demand. With the Coaching staff, the AOM works to achieve or exceed facility performance goals despite these fluctuating demands. The Assistant Operations Manager resolves issues, addresses safety concerns, and is responsible for communicating business objectives and daily workload plans. The Assistant Operations Manager engages in Employee Relations which concerns the relationship of employees with the organization and with each other. Through this process the AOM will develop, implement, administer, and analyze the employer-employee relationship.

Essential Functions and Responsibilities: Identify and resolve any safety issues on the floor and notify the appropriate party for resolution if unable to personally resolve Build a culture of safety in the work environment; complete safety observations; Determine the workload (production volume) for the day sent by Corporate; monitor inventory movements in the facility frequently throughout the day; Evaluate staffing needs to meet daily demand; determine and request voluntary leave from Team Members for the day (if needed); Interview and assist HR in the hiring of personnel; provide input to temporary employee evaluations; Mentor and monitor Operations Coaches’ performance; ensure Team Members are executing assigned tasks accurately and as scheduled; Set Operations Coaches up for success; achieve or exceed key performance indicators, safety, performance and budget targets; Communicate effectively with Operations Coaches regarding business objectives, safety issues, current issues, upcoming events and demand for the day. Report to upper management and Corporate key performance and financial figures; Identify and assist in implementing process improvements or new processes launched from Corporate (customer focused distribution) Build relationships with team members. Identify needs for efficient operations, safety issues, and bottlenecks

Additional Duties and Responsibilities: Conduct physical inspections to locate missing cartons; Mentor Operations Coaches for upward promotion; monitor training received by Coaches; Expedite receiving, picking and shipping of priority product (e.g. Special Order Express (S.O.E.) or Special Order Sales (S.O.S.);Respond to incidents or injuries with first aid (as trained); Ensure Team Members are cross-trained in multiple positions for rotating into those positions when the need arises; Coordinate Performance Instructor (PI) training engagements; Ensure team members complete on-the-job new hire training and cross-training under the Distribution Readiness training Program and Powered Equipment Policy; Provide for effective and accurate communication of all aspects of operations to all appropriate members of the team. Ensure minimum or zero products are damaged when being handled; Identify processes that are not in tune with best methods; Monitor feedback from stores to identify potential issues that occur with product handling

The position must supervise all types of individuals and personalities, all while maintaining a professional attitude. The AOM must mentor Operations Coaches and Operations Team Members who are underperforming and assist in resolving disputes. Long-term complex challenges include managing operations and staffing and ensuring facility performance goals are met daily. Short term challenges may include becoming familiar with multiple reports and analyzing data so that the appropriate action is taken to adjust to changing workflow situations (e.g., prioritizing product, demand drops). Ability to champion initiatives once decision has been made to move forward.

This role is a leadership position. The AOM is intended to function with minimal supervision from the Operation Manager. However, the Assistant Operations Manager is expected to reach out to the Manager when necessary, and to consult with peers in the Lowe’s Supply Chain network when the need arises.

1. What typical decisions does an incumbent in this job have total authority for making without review by a superior or senior level position? Rotating Operations Team Members Requesting voluntary time off from Operations Team Members; staffing adjustments Approving Operations Coaches’ vacation time Implementing small process improvement projects Prioritizing product for receiving, picking or shipping

Required Qualifications: Proven record for complying with safety requirements, and ability to build a culture of safety among subordinates and peers; Proven leadership and supervisory experience; Successfully manages multiple tasks simultaneously Manages resources, time and budgets; Communicates effectively with all levels of the organization; Demonstrated team-building skills; Ability to build rapport and trust with others; Experience and willingness to mentor and coach others; Ability to resolve interpersonal conflicts among team members and coaches; See change as an opportunity; adapts quickly to change and maintains proficiency in changing work environments; Demonstrated flexibility and adaptability; handles stressful conditions; Can make solid decisions quickly based on limited information and changing conditions; Analytical and troubleshooting skills to resolve complex problems; creative problem-solving; Strong computer skills; Experience with software applications such as Excel, Access or Lowe’s DMS; Effectively prioritizes work and possesses time management skills; Highly motivated to excellence and to Operation’s success, as well as own success; goal-oriented; Ability to learn new tasks and quickly apply new skill.
Monitors others process to ensure quality; takes responsibility for quality;
High school diploma or GED equivalent with 4-6 years experience in a distribution center and significant leadership experience.
Preferred Qualifications: Participation in a Corporate-led initiative or previous leadership experience in another Lowe’s supply chain network facilities
College degree (Supply Chain Management, Industrial Engineering, Transportation, Business, preferred) or equivalent work experience;

Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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