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Job Description

Job Description

Asset Protection Agent

Job ID 1631857BR Date posted 07/12/2019 Location Milford, Massachusetts Location Name Milford, MA Address 40 Fortune Boulevard Employment Type I Full time Employment Type II Regular Line of Business Store Department LWS_USA_Loss Prevention Region 18

JOB INFORMATION

Jobcode:

Unassigned

Job Title:

Asset Protection Agent

Title:

Asset Protection Agent

Peoplesoft Title:

Grade:

Unassigned

Function:

Store Operations

Family:

Asset Protection

Function Description:

Store Operations:

Family Description:

Reports To:

District Asset Protection and Safety Manager

Direct Reports:

0

Revision Date:

Education Typically Required:

Associates Degree

Management Responsibility:

None

Exemption Status:

E

Current Job Code:

PURPOSE OF ROLE:

The primary function of the Asset Protection Agent (APA) is to meet asset protection objectives, prevent inventory shrinkage and deter criminal activity. This includes providing coaching/ training to associates and store leadership on identifying and deterring external theft through implementing Lowe’s shrink programs. The APA will coordinate efforts with the Senior APOSM, DAPOSM and MORCM to identify key merchandise and stores that are being externally impacted. Based on external and Organized Crime activity the APA will leverage data/ resources to create a plan addressing exposures with training and external focuses to reduce activity. The APA is responsible for investigating and resolving issues related to criminal activity in accordance with Local, State, and Federal laws or company policy. Primarily focused on asset protection, operations, and safety policies/ procedures, the APA will monitor merchandise, customer, and associate activity as needed, reporting infractions to Store and AP Leadership. The APA will also support investigations of all company policies/ procedures when required. An individual in this position may on occasion need to effectively respond to potentially violent and/or physical altercations and will therefore need the ability to make quick, effective decisions and maintain an appropriate level of composure. Lastly, the Asset Protection Agent is responsible for completing all other duties as assigned.

RESPONSIBILITY STATEMENTS

  • Investigates organized retail crime activity in assigned locations and prevents external theft, based on company guidelines
  • Partners with Store Management, SAPOSM, DAPOSM and MORCM to identify key areas being externally impacted, create plans to reduce loss and conduct training with store associates.
  • Partners with store associates to deter external theft by conducting training on external shrink programs (i.e. SMART customer service, product protection, high theft merchandise training with front end etc.)
  • Educate store associates on shrink trends, methods of theft and the tools/resources available to use in the prevention of further loss
  • Maintain and update all awareness, statistical and recognition programs/ certificates related to high theft items to bring awareness to the team.
  • Monitors merchandise entering and leaving the store entrances and exits via CCTV (video surveillance system) to identify external/internal activity.
  • Observes employee and customer behavior in the store using video surveillance systems; and establishes surveillance on shrinkage items and on employees in departments with shortages.
  • Analyzes associate and customer shopping behaviors for irregularities indicative of theft.
  • Ensures shoplifters are apprehended in accordance to company policies and procedures, and according to local, state and federal laws.
  • Conducts interviews in accordance with local laws and company policy on customers and vendors suspected of theft, reports suspected fraud to AP Management and Market Investigations as needed.
  • Prepare, complete and maintain on all case reports related to associate recoveries, Asset Protection apprehensions and Known Theft cases
  • Completes prescribed tasks in Case Management System
  • Participates in court hearings, if applicable. Updates case files and maintains relationships with local Law Enforcement
  • Detects, deters, and investigates violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities; intervenes in and resolves safety violations; conducts internal and external theft investigations to manage operational, internal, and external shrinkage; obtains evidence, takes statements, and writes case reports; and participates in collaborative efforts with other investigative entities
  • Validates physical security of the building, per company policy/procedure, throughout the day (Gates, Keys etc.)
  • Determines cause with associates and customers who have triggered emergency exit and EAS (Electronic Article Surveillance) alarms and resolves issues.
  • Work assigned Exception Based Reporting, relating to external and internal loss.
  • Supports internal investigations by reporting any suspicious activity or fraud to AP Management and/or Market Investigations. Participates in collecting evidence regarding internal investigations as needed.
  • Provides feedback to SAPOSM and/or DAPOSM on audit/inspection findings

SERVE BEHAVIORS

The individual in this role is expected to deliver the key outputs of this role while demonstrating behaviors consistent with SMART customer service and Lowe’s core behaviors which include:

Focus on customers

Deliver results

Take action

Show courage

Continue learning

Last Approved By:

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED EDUCATION/EXPERIENCE

Education Level

Field of Study

Years of Experience

Details

Required

Preferred

Associate’s Degree or higher

Psychology, Criminal Justice

1

High School Diploma or equivalent and 1 year relevant work experience (e.g., retail or asset protection).

X

OR

1 or more

Relevant work experience

X

Bachelor's Degree

Criminal Justice, Safety, Business, or related loss prevention/asset protection field

X

Other

Demonstrated experience conducting retail investigations (i.e., has conducted at least one retail investigation).

X

Other

Experience in using physical security systems (e.g., CCTV, EAS).

X

Other

Experience in investigations with Organized crime and Asset Protection


Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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