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Job Description

Job Description

Field Project Specialist

Job ID 1393700BR Date posted 05/14/2018 Location Jersey City, NJ Location Name Jersey City, NJ Address 727 Route 440 Employment Type I Regular Employment Type II Full-Time Line of Business Corporate Department 0754 - Inst Sale Prod Office-Midwest

The Field Project Specialist is primarily responsible for conducting Customer Job Site Visits on active Installed or Service related contracts for the purpose of enhancing the Customer Experience while reviewing work progress and quality of work as well as validating only approved Installers are on site and safety practices are exercised.

The Field Project Specialist will also have primary responsibility to serve as liaison between Customers, Installers, Stores and Vendors as necessary to communicate any issues and provide recommendations for resolution.

To accomplish this, the Field Project Specialist must have moderate knowledge of remodeling practices and products. The Field Project Specialist will collaborate directly with Customers, Installers, Stores and peers in order to enhance the overall Customer Experience.

Essential Responsibilities:

Job Site Visits

* Plans daily Job/Project site visit schedule to ensure appropriate jobs are visited using program

guidelines and that they are coordinated efficiently to maximize visits and minimize expenses.

* Interacts with Customer to support Lowes value proposition and enhance the Customer Experience.

* Reviews job site ensure general work progress, quality and safety measures are on target.

* Conducts on-site meetings with Customer and Installer as needed to discuss issues.

* Evaluates job/project issues, proposed solutions and escalates when necessary to resolve.

Required Minimum Qualifications:

* High School Diploma or equivalent

* 6 months experience in a customer facing role

* 6 months experience in project coordination OR experience in remodeling or construction industry

Preferred Qualifications:

* Bachelor’s Degree in related field

* 1 year experience working in an installed sales function * Bilingual

Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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