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Job Description

Job Description

Field Project Specialist

Job ID 1496949BR Date posted 12/07/2018 Location Jacksonville, NC Location Name Jacksonville, NC Address 1255 Western Blvd. Employment Type I Regular Employment Type II Full-Time Line of Business Corporate Department 0670 - Inst Sale Prod Office-Wilkes

Job Summary:

The Field Project Specialist is primarily responsible for conducting Customer Job Site Visits on active Installed or Service related contracts for the purpose of enhancing the Customer Experience while reviewing work progress and quality of work as well as validating only approved installers are on site and safety practices are exercised.


The Field Project Specialist will also have primary responsibility to serve as liaison between Customers, Installers, Stores and Vendors as necessary to communicate any issues and provide recommendations for
resolution.

To accomplish this, the Field Project Specialist must have moderate knowledge of remodeling practices and products.

The Field Project Specialist will collaborate directly with Customers, Installers, Stores and peers in order to enhance the overall Customer Experience.


Essential
Responsibilities:
Job Sites Visits

*Plan daily Job/Project site visit schedule to ensure appropriate jobs are visited using program guidelines and that they are coordinated efficiently to maximize visits and minimize expenses.
*Interacts with Customer to support Lowe’s value proposition and enhance the Customer Experience.
*Reviews job site ensure general work progress, quality and safety measures are
on target.
*Conducts on-site meetings with Customer and installer as needed to discuss
issues.
*Evaluates job/project issues, proposed solutions and escalates when necessary
to resolve.


Required Minimum Qualifications:
*High School diploma or Equivalent
*Minimum 6 Months experience in Customer Facing Role


Preferred Qualifications:
*Bachelor Degree or equivalent
*1 or more Years of experience in Remodeling Industry
*Bi-Lingual


Lowe's Companies, Inc.

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving more than 18 million customers a week in the United States, Canada and Mexico. With fiscal year 2017 sales of $68.6 billion, Lowe's and its related businesses operate or service more than 2,390 home improvement and hardware stores and employ over 310,000 people. Founded in 1946 and based in Mooresville, N.C., Lowe's supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit Lowes.com.










Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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