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Job Description

Job Description

CSR / Admin

Job ID 1314665BR Date posted 12/18/2017 Location Indianapolis, IN Location Name Lowes CSC Indianapolis Address 6620 Network Way Employment Type I Regular Employment Type II Full-Time Line of Business Corporate Department 0754 - Inst Sale Prod Office-Midwest
The Customer Service Representative is primarily responsible for answering inbound call volume from Customers, Service Providers, Stores and Vendors for the Central Production Office in order to timely and efficiently route calls from Customers, Service Providers, Stores, and Vendors to the appropriate CPO Work Group and or Associate. The starting pay for this position is $11.32 hourly with additional credit for education and experience.

The Customer Service Representative will also have primary responsibility to enter data concerning Service Provider Invoices, Jobs and Details for payment after appropriate verification has occurred, and to ensure timely payment of our 3rd Service Providers.

To accomplish this, the Customer Service Representative must have foundational knowledge of Phone and Computer Systems.

The Customer Service Representative will collaborate directly with peers in order to ensure Call Volume is handled timely.


Essential Responsibilities:

Answering Phones & Routing

Answers all inbound calls timely and routes Customers, Service Providers, Stores and Vendors accordingly to ensure they reach the appropriate Work Group or Associate to provide maximum service levels.

Monitors phone system to maintain minimum hold times for inbound calls.

PROBLEM SOLVING :

Describe the primary problem or challenge faced by the person in this role. In order to differentiate this role from others, focus on a challenge that is unique to this position rather than something commonly experienced in most jobs at the same level.

The primary problem that the Customer Service Representative faces is to ensure that all calls to the CSR Queue are answered in a timely manner and that when calls are routed, they are routed appropriately. This position is also responsible for the accuracy of entering Service Provider Job and Detail Invoices and Exception Payments into the system and that they are posted to the correct expense account.

An individual in this position will have to have the ability to work in a fast paced environment and make decisions using known alternatives.

Required Minimum Qualifications :

High School Diploma or equivalent

Preferred Qualifications :

6 months customer service and/or call center experience


Bilingual




Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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