Call Center Service CoordinatorApply Now Job ID 1411002BR Date posted 06/05/2018 Location Indianapolis, IN Location Name Lowes CSC Indianapolis Address 6620 Network Way Employment Type I Regular Employment Type II Full-Time Line of Business Corporate Department 0754 - Inst Sale Prod Office-Midwest
The Service Coordinatoris primarily responsible for supporting sales associates of sold Installation jobs/projects across multiple locations while working from a Central Location to facilitate end to end work flow management of the job/project.
The Service Coordinator will also have primary responsibility with all aspects of these jobs/projects by confirming the scope of work with Customers and Service Providers, tracking progress, addressing issues and communicating timely with Customers, Service Providers, Stores, and Vendors to keep the job/project moving forward.
To accomplish this, the Service Coordinator must have moderate knowledge of remodeling, construction and Customer Service practices.
The Service Coordinator will collaborate directly with Customers, peers, Service Providers,Stores and FSM’s to deliver on the Customer Experience.
Essential & Core Responsibilities:
- End to end job/project work flow communication and management (Customers, Installers, Stores, and Vendors).
- Conducts initial contact with Customer and Service Providers to provide correct direct and backup contact information, job/project expectations and verify job/project scope to ensure successful service delivery.
- Obtain installation schedules from Service Providers and confirm times with Customer for proactive communication.
- Arranges Delivery of Product and communicates with Stores, Service Providers and Customer to ensure job/project can start on time.
- Verifies job/project completion with Customer
- High School Diploma or equivalent
- 6 months experience in a customer facing role
- 6 months experience in project coordination OR experience in remodeling or construction industry
- Bachelor’s Degree in related field
Lowe’sCompanies, Inc. (NYSE: LOW) is a FORTUNE®50 home improvement company serving more than 17 million customers a week inthe United States, Canada and Mexico. With fiscal year 2016 sales of $65.0billion, Lowe’s and its related businesses operate or service 2,365 homeimprovement and hardware stores and employ over 290,000 people. Founded in 1946and based in Mooresville, N.C., Lowe’s supports the communities it servesthrough programs that focus on K-12 public education and community improvementprojects. For more information, visit Lowes.com.
Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.Apply Now Email Job
From Sept. 19-Oct. 31, Lowe's holds their "Building Great Futures" campaign to support BGCs. When you do your shopping for home or yard, please donate $1, $5, or $10 at the register. And tell them we sent you!! #BuildingGreatFutures #LowesSupportsBGCA #LowesHeroes
Lowe's Heroes Project 2018
Boys and Girls Club of Lancaster
#lowesheroes #heroes #work #lowesmedia #volunteer #store #project #loweslife
@LowesMedia @LowesCareers pic.twitter.com/DDK0wWiQzh
A message from Erin Elliot from the Boys and Girls Club of Lancaster
Lowes Heroes Project 2018 Market 873
#lowesheroes #heroes #work #Lowes #loweslife #lovewhereyoulive #redvest… instagram.com/p/Bn_hp7NAYST/…
Lowe's Heroes Day 2
#lowesheroes #heroes #work #Lowes #loweslife #lovewhereyoulive #redvest #loweswestlancaster #region7 #careers #market873 #careers #volunteer #store #heroes #retail… instagram.com/p/Bn_hnvRgZaX/…
In #Bedford, VA the community is honoring Cecil "Tool Man" Haley as he announces his retirement. Learn about his story and the sadness being felt by his loved customers and community: sm.lowes.com/vyi9pv pic.twitter.com/hMCXHo7F45
#camphoganheroes @ Boys & Girls Club of Lancaster instagram.com/p/Bn9rrVMHqp5/…
What an amazing day where both of our @Lowes of Brooklyn & @KingsPlazaMall were able to work together to beautify an outdoor common area for one of NYC’s first family shelters #LowesHeroes @erick_marrero11 @paularubiohr7 @JeremyMcgraw1 pic.twitter.com/e5lYqAj3ds
Join Lowes for FREE hot meals & relief materials while supplies last on Thursday, Sept. 20th from 3-6 p.m. at Lowe’s of South Wilmington, 5110 S. College Road. Retweet to share with your community 💙 #LowesHeroes pic.twitter.com/VqYJ4dcLCM