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Job Description

Job Description

Call Center Service Coordinator

Job ID 1307829BR Date posted 12/05/2017 Location Indianapolis, IN Location Name Lowes CSC Indianapolis Address 6620 Network Way Employment Type I Regular Employment Type II Full-Time Line of Business Corporate Department 0754 - Inst Sale Prod Office-Midwest

Job Summary:

The Service Coordinatoris primarily responsible for supporting sales associates of sold Installation jobs/projects across multiple locations while working from a Central Location to facilitate end to end work flow management of the job/project.

The Service Coordinator will also have primary responsibility with all aspects of these jobs/projects by confirming the scope of work with Customers and Service Providers, tracking progress, addressing issues and communicating timely with Customers, Service Providers, Stores, and Vendors to keep the job/project moving forward.

To accomplish this, the Service Coordinator must have moderate knowledge of remodeling, construction and Customer Service practices.

The Service Coordinator will collaborate directly with Customers, peers, Service Providers, Stores and FSM’s to deliver on the Customer Experience.

Essential & Core Responsibilities:

  • End to end job/project work flow communication and management(Customers, Installers, Stores, and Vendors).
  • Conducts initial contact with Customer and Service Providers to providecorrect direct and backup contact information, job/project expectations andverify job/project scope to ensure successful service delivery.
  • Obtain installation schedules from Service Providers and confirm timeswith Customer for proactive communication.
  • Arranges Delivery of Product and communicates with Stores, ServiceProviders and Customer to ensure job/project can start on time.
  • Verifies job/project completion with Customer

Required Minimum Qualifications:

  • High School Diploma or equivalent
  • 6 months experience in a customer facing role
  • 6 months experience in project coordination OR experience in remodeling or construction industry

Preferred Qualifications:

  • Bachelor’s Degree in related field

Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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