The principle purpose of the Assistant Location Manager CDT is to assist the Location Manager CDT with overseeing tactical
operations involving the Central Delivery Terminal (CDT), including all aspects of inbound transportation, special services,
fulfillment, and delivery to the customer. The Assistant Location Manager CDT will manage delivery and operations teams in
Distribution Specialty Operations who are responsible for executing the movement of all home delivery shipments efficiently
into the CDT and out to the customer’s specified delivery location.
The Assistant Location Manager CDT will manage product flow in and out of the CDT efficiently so that productivity targets are
achieved, striving to meet key performance indicator targets, budget constraints, and to ensure a high degree of customer
satisfaction. This role will provide input for strategic decisions made by the Location Manager CDT and is considered a
developmental position for a future role as a Location Manager CDT.
The Assistant Location Manager CDT will also manage the delivery and hook up experience for the customer in a manner that is
consistent with the company mission and objectives, maintaining a safe working environment for the customer, delivery teams,
and associates, and examining delivery routes for cost and service improvements and efficiencies. The Assistant Location
Manager CDT will also be responsible for resolving surfacing issues and implementing service improvement, cost savings,
customer satisfaction, and safety programs for the CDT.
As the Manager On Duty (MOD), this position is accountable for ensuring excellent customer service by overseeing the service
desk (e.g., by responding to escalated customer phone calls); resolving exceptions, including operational, scheduling, repair, and
delivery issues; ensuring building safety and security; and providing coaching and feedback to service associates and delivery
teams. The MOD is expected to promote a safety culture among all CDT employees by continuously monitoring work to ensure
all employees understand and implement safety policies and practices; conducting regular safety reviews; quickly and
appropriately responding to incidents or injuries; investigating safety accidents, injuries, and product incidents; performing daily
business closeout duties (e.g., reporting, locking building).
Requires morning, afternoon and evening availability any day of the week. Required to work a fixed schedule but may be
changed by the Location Manager CDT based on the needs of the CDT. Requests to be scheduled off for a specific day require
advanced notification and approval by the Location Manager CDT. Salaried positions are generally scheduled for 40 hours; more
hours may be required based on the needs of the CDT.
Essential Knowledge, Skills, and Abilities
Acting with Honor and Character: Integrity and Ethics, Maintaining Confidentiality, Trustworthiness
Administrative Ability: Administrative Ability, Computer Use, Coordination and Scheduling, Employee Record Retention,
Employee Scheduling, Files and Records Management, Form, Report, and Log Completion, Scheduling
Arithmetic Computation: Arithmetic Computation
Basic Equipment Use/Assembly: Diagrams, Handheld Devices, Office Equipment Set Up
Being Organizational Savvy: Cross-Department Coordination, Organizational Knowledge
Cleaning: HAZMAT Handling and Cleanup Procedures, Trash Handling and Removal
Communicating Effectively: Information Sharing; Telephone Etiquette, Verbal Communication, Written Communication
Conscientiousness/Inspection/Detail Orientation: Attention to Detail, Dependability, Following Instructions, Inspection. Creating the New and the Different: Innovation/Creativity
Customer Service: Customer Need Identification (Curiosity), Customer Service Orientation
Dealing with Trouble: Presence, Conflict Resolution
Decision Making: Analysis and Interpretation, Decision-Making, Problem Solving
Demonstrating Personal Flexibility: Adaptability/Flexibility, Flexible Work Schedule, Learning, Self-Development, Stress
Finance: Financial Competence, Finance Processes (Admin)
Focusing on the Bottom Line: Accountability, Achievement, Business Acumen, Drive, Initiative, Results Driven, Target Markets
Getting Organized: Multi-Tasking, Planning and Organizing, Project Coordination, Time Management
Getting Work Done Through Others: Coaching and Developing, Delegation, Leadership, Performance Management, Supervision,
Human Resources: Benefits, Employee Relations, Employment Policies and Procedures, HR Practices and Programs, Payroll,
Inspiring Others: Influence, Influencing Others, Negotiation, Rewarding and Motivating Others
Inventory: Inventory Investigation, Maintaining Inventory and Supplies
Keeping on Point: Sense of Urgency
Loading/Receiving: Freight Flow Procedures, Loading, Loading Report, Receiving Procedures
Loss Prevention: Auditing Skills, Federal and State Law, Loss Prevention, Shrink, Surveillance System
Managing Diverse Relationships: Diversity Awareness
Managing Work Processes: Process Improvement, Process Optimization
Policies & Procedures: Lowe's Terminology, Return and Exchange Policies, Special Orders, UPC Tags
Power Equipment: Powered Equipment, Equipment Operations
Quality Awareness: Quality Awareness
Reading Comprehension: Reading Comprehension
Register Activities: Transactions (Customer Service)
Relating Skills: Build Relationships, Interpersonal Skills, Listening, Networking, Sociability
Safety Orientation: Emergency Procedures, Equipment and Tool Safety, Equipment Safety, Fire Safety, Safety and Hazmat
Regulations, Personal Protective Equipment, Safety and Facility Inspections, Safety Orientation, Safety Regulations
Sales/Selling Orientation: Assertiveness, Competition, Parts Warranty and Protection Plans, Parts Warranty, Protection Plans,
and Out for Repair Process
Strategic Thinking: Strategic Thinking
Teambuilding: Teamwork, Team Building
Vehicle Operation: Truck Operation, Vehicle Operation
Minimum and Preferred Qualifications
2 years of leadership experience in a store or distribution center.
AND Demonstrated experience complying with safety requirements and building a culture of safety among
subordinates and peers.
AND Willingness to relocate and accept a future Location Manager CDT role within the network.
AND High school diploma or GED equivalent.
AND Basic proficiency in Microsoft Office (i.e., Word, Excel, Outlook).
Bachelor's degree in Business Administration or related field OR
3 years of experience in store or
distribution center management.
2 years of experience in managing individuals in a leadership role.
3 years of experience using retail software (e.g., Sterling, Genesis, inventory management systems).
Demonstrated experience working cross-functionally.
Demonstrated experience in a customer facing role.