Operations Supervisor Night
The Operations Coach is primarily responsible for supervising a high performing team responsible for handling product safely, efficiently and effectively as it moves through the facility. This role monitors production volume and assigns or reassigns operations associates to tasks involving receiving and put-away, picking (order-fill), shipping product (including appliances), or other supporting tasks. The individual in this role must respond quickly to changing workflow conditions and contribute positively to the facility’s key performance indicators. This role mentors and builds a culture of safety among associates to achieve a safe working environment.
· Ensures all associates comprehend and execute safe work practices by performing regular safety
observations and having regular safety discussions.
· Identifies and resolves safety issues within department; completes safety observations; addresses safety issues escalated from associates.
· Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations.
· Communicates clear expectations for associates and provides timely and constructive feedback.
· Monitors and manages associate performance, ensuring that associates are executing assigned tasks accurately and as scheduled.
· Determines the daily workload (production volume) for department as established by the facility and corporate support; monitors inventory movements in the facility frequently throughout the day.
· Monitors staffing needs for department/shift and adjusts work to be accomplished on the shift according to available resources and skill sets.
· Mentors and builds relationships with associates, recording planned encounters when needed, and completing annual reviews.
· Holds associates in department accountable to expected behaviors and performance levels.
· Conducts shift briefing, including safety topics, upcoming events and demand for the day.
· Expedites receiving, picking and shipping of priority product (e.g., Special Order Express (S.O.E.) or SpecialOrder Sales (S.O.S.)).
· Communicates effectively with associates regarding business objectives or current issues
· Sets associates up for success, helping them achieve or exceed key performance indicators, including safety, performance and budget targets; records daily performance metrics.
· Provides associates with meaningful developmental opportunities and prepares associates for upward promotion if interested.
· Completes all incident reports for in-house product damage, near misses and injuries, and equipment incidents; completes accident reports for associate injuries.
· Approves off standard hours for associates; ensures accurate accounting of performance for work team.
· Discusses and resolves issues with and between associates.
· Prepares shift turnover documentation.
· Directs resolution to equipment issues (for example, replace failed equipment or contact Maintenance).
· Identifies and assists in implementing process improvements or new processes launched from corporate.
· Responds to incidents or injuries and ensures first aid response takes place as needed.
· Interviews and assists HR in the hiring of personnel; initiates job requisitions to maintain target staffing levels.
· Ensures associates receive proper training.
• Required to work a set schedule that may be changed/modified by management based on the needs of the facility.
• May be asked to work morning, afternoon, nights, or weekends based on the needs of the facility.
• Requests to be scheduled off for a specific day require advanced notification and approval by supervisor.
Physical Job Requirements
• Move throughout all areas of the facility with or without a reasonable accommodation.
• Wear all necessary personal protective equipment to perform job functions.
• Stand, sit and/or walk continuously with or without reasonable accommodation and perform job functions for a full shift with meal break.
• Bend, stoop, kneel, reach, twist, lift, push, pull, climb (ladders, stairs), balance, and/or crouch daily to accomplish work activities.
• Hearing/listening, verbal communication and use of keyboard and mouse on a daily basis.
• Minimally must be able to lift 25 pounds; ability to lift up to 70 pounds.
• Exposure to varying temperatures, extreme heat or cold, and/or wet, damp, dusty or drafty conditions.
• Exposure to constant or intermittent sounds of a pitch level enough to cause marked distraction.
• Exposure to shaking objects and equipment.
• Bachelor’s degree in Supply Chain Management, Transportation, Industrial Engineering, Business, or related field OR 4 years of experience in distribution center/warehouse operations or related area
• Basic math and reading comprehension skills
• Basic computer skills, including working knowledge of Microsoft Office
• Proven record of complying with safety requirements
• Experience building a culture of safety among subordinates and peers
• Leadership experience with direct report responsibility
• Experience mentoring and coaching others
• Experience monitoring the work of others to ensure quality
• Experience working with and communicating to leadership all levels of the organization
• Previous leadership roles in other Lowe’s supply chain facilities, or leadership roles in Corporate-led initiatives
• Experience with software applications such as Microsoft Office and/or a Warehouse Management System
• Bi-lingual skills, if applicable to the facility
Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.