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Job Description

Job Description

Asst Ops Manager Day

Job ID 1607248BR Date posted 06/07/2019 Location Garysburg, NC Location Name Lowe's NorthHampton County RDC Address 620 Lowe's Blvd Employment Type I Regular Employment Type II Full-Time Line of Business Distribution Department 0301 - DC Managers
I. Job Summary:
The Assistant Operations Manager (AOM) assists the Operations Manager (OM) in managing operations and staffing for the receiving, shipping, and building picks departments. The AOM supervises a high performing team of Operation Coaches that is responsible for monitoring the movement of inventory as it safely, efficiently and effectively moves through the facility undamaged. The position analyzes the forecasted production volume and reevaluates resources throughout the day as workflow conditions change to meet store demand. With the Coaching staff, the AOM works to achieve or exceed facility performance goals despite these fluctuating demands. The Assistant Operations Manager resolves issues, addresses safety concerns, and is responsible for communicating business objectives and daily workload plans. The Assistant Operations Manager engages in Employee Relations which concerns the relationship of employees with the organization and with each other. Through this process the AOM will develop, implement, administer, and analyze the employer-employee relationship.
II. Essential Functions and Responsibilities:
• Identify and resolve any safety issues on the floor and notify the appropriate party for resolution if unable to personally resolve
• Build a culture of safety in the work environment; complete safety observations
• Determine the workload (production volume) for the day sent by Corporate; monitor inventory movements in the facility frequently throughout the day
• Evaluate staffing needs to meet daily demand; determine and request voluntary leave from Team Members for the day (if needed)
• Interview and assist HR in the hiring of personnel; provide input to temporary employee evaluations
• Mentor and monitor Operations Coaches’ performance; ensure Team Members are executing assigned tasks accurately and as scheduled
• Set Operations Coaches up for success; achieve or exceed key performance indicators, safety, performance and budget targets
• Communicate effectively with Operations Coaches regarding business objectives, safety issues, current issues, upcoming events and demand for the day
• Report to upper management and Corporate key performance and financial figures
• Identify and assist in implementing process improvements or new processes launched from Corporate (customer focused distribution)
• Build relationships with team members
• Identify needs for efficient operations, safety issues, and bottlenecks Updated 5/30/2014 Page 1 of 8
III. Additional Duties and Responsibilities:
• Conduct physical inspections to locate missing cartons; report
• Mentor Operations Coaches for upward promotion; monitor training received by Coaches
• Expedite receiving, picking and shipping of priority product (e.g. Special Order Express (S.O.E.) or Special Order Sales (S.O.S.))
• Respond to incidents or injuries with first aid (as trained)
• Ensure Team Members are cross-trained in multiple positions for rotating into those positions when the need arises; Coordinate Performance Instructor (PI) training engagements
• Ensure team members complete on-the-job new hire training and cross-training under the Distribution Readiness training Program and Powered Equipment Policy
• Provide for effective and accurate communication of all aspects of operations to all appropriate members of the team.
• Ensure minimum or zero products are damaged when being handled; Identify processes that are not in tune with best methods
• Monitor feedback from stores to identify potential issues that occur with product handling
IV. Dimensions of the Job:
Number of Total Staff:
60 +
Number of Direct Reports (Salaried):
Number of Direct Reports (Hourly):
Number of Indirect Reports (Salaried):
Number of Indirect Reports (Hourly):

Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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