District Services Manager
Maintains and manages the third-party service provider relationships to support labor revenue and control service labor expense. Recruits and retains Lowe’s third-party service providers by relationship building (e.g., digital, cold calling, relationship development, etc.) Manages the relationship and performance of the service provider network through direct interaction with the service providers and indirect interaction with Service Support. Ensures third-party service providers are knowledgeable of all Lowe’s applications that pertain to the service provider relationship including service provider systems, IE, Service Bench, and Installer website. Oversees service quality through regular interaction including site inspections, service provider meetings, and reviewing customer satisfaction metrics to ensure Lowe's quality standards are met. Evaluates feedback from all sales teams and synthesizes the information to translate what it means for the business strategy. Offers expertise and support in the form of service provider network and competitive insights to local stores for new programs and/or initiatives. Obtains and holds licenses on Lowe’s behalf as required.
Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.