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Job Descripton

Senior UX Researcher

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Job ID 1830894BR Date posted 01/08/2020 Location Charlotte, North Carolina Location Name Lowe's Charlotte Technology Hub Address 201 S. College St Employment Type I Full time Employment Type II Regular Line of Business Corporate Department LWS_USA_IT Store Mobility Systems
The Senior UX Researcher establishes the methodology and sets the tactical direction for all usability testing and research associated with assigned projects. This includes partnering closely with Architects, Designers, Prototypers, and Content Developers to deliver quality and timely research results and information to project teams in support of the design process.

This role also manages the recruitment of research participants as well as key relationships with research vendors. To be successful, the Senior Product Researcher must be an expert in usability, testing, facilitation, persona development and research methods. This role must also work cross-functionally, fostering relationships with key partners at all levels across the enterprise.

Key Responsibilities:
•Leads and conducts various research, testing and feedback functions for Lowe's customers and associates; this includes leading the analysis and presentation of customer data and testing results
•Understands how a product works and the various touchpoints
•Completes competitive analysis, service flow diagrams, interviews, usability testing and benchmarking to improve products
•Stays current on best practice research techniques, and looks for opportunities to incorporate into the work of the product research team
•Leads multiple projects across multiple platforms/suite of products
•Provides direction and feedback to peer Usability & Researchers
•Designs, facilitates and executes advance testing and research methods across various platforms, including B2B/B2C web and native application experiences
•Manages recruitment of participants as well as key relationships with research vendors
•Works cross-functionally across Lowe's technology, as well as across the enterprise, ensuring key relationships are fostered across our Omni-channel partners
•Engages with cross-functional design counterparts to understand the needs to inform the design of research studies

Required Education/Experience:
•Bachelor's Degree AND 5 years of experience in UX Research or Product Management OR 7 years of experience in UX Research or Product Management
•Experience running large-scale usability and research studies

Preferred Qualifications:
•Bachelor's Degree in Experimental or Cognitive Psychology, Anthropology, or related field
•Experience working in a product design function

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving more than 18 million customers a week in the United States and Canada. With fiscal year 2018 sales of $71.3 billion, Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ approximately 300,000 associates. Founded in 1946 and based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit

Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.