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Job Description

Job Description

Operations Coach CDT *Nights

Job ID 1414894BR Date posted 06/13/2018 Location Charlotte, NC Location Name Lowe's Central Delivery Term Address 5600 David Cox Rd Employment Type I Regular Employment Type II Full-Time Line of Business Distribution Department 0302 - DC Supervisors
The primary function of the Operations Coach is to supervise a high performing team responsible for handling product safely,efficiently and effectively as it moves through the facility. The Operations Coach monitors production volume, then assigns or reassigns service associates to complete tasks involving receiving, picking, pulling or performing other operational tasks. The Operations Coach must respond quickly to changing workflow conditions and contribute positively to the facility’s key performance indicators. The Operations Coach is accountable for mentoring service associates and building a culture of safety.The Operations Coach is also responsible for training and reviewing time sheets of service associates and overseeing admin support service functions. The Operations Coach is accountable for the damage, recycling management, and assembly programs,as well as inventory management (e.g., daily cycle counts, discrepancies) and operational expenses.As the Manager On Duty (MOD), this position is accountable for ensuring excellent customer service by overseeing the service desk (e.g., by responding to escalated customer phone calls); resolving exceptions, including operational, scheduling, repair, and delivery issues; ensuring building safety and security; and providing coaching and feedback to service associates and delivery teams. The MOD is expected to promote a safety culture among all CDT employees by continuously monitoring work to ensure all employees understand and implement safety policies and practices; conducting regular safety reviews; quickly and appropriately responding to incidents or injuries; investigating safety accidents, injuries, and product incidents; performing daily business closeout duties (e.g., reporting, locking building).

Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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