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Job Description

Job Description

Field Service Manager

Job ID 1496304BR Date posted 12/07/2018 Location Charlotte, NC Location Name S.W. Charlotte, NC Address 8192 South Tryon Street Employment Type I Regular Employment Type II Full-Time Line of Business Corporate Department 0691 - Region 2 Services
The primary purpose of this role is to own the relationship with Installers and Independent Service Providers (ISPs), as well as as the general contractor network that supports the Project Specialist programs (Interiors and Exteriors). This includes responsibility for recruiting, on-boarding, developing, and retaining third-party service providers in order to meet area sales and service demands at all times.

• Maintains and manages the third-party service provider relationships to support labor revenue and control service labor expense
• Recruits and retains Lowe’s third-party service providers by relationship building (e.g., digital, cold calling, relationship
development, etc.)
• Manages the relationship and performance of the service provider network through direct interaction with the service
providers and indirect interaction with Service Support
• Ensures third-party service providers are knowledgeable of all Lowe’s applications that pertain to the service provider
relationship including service provider systems, IE, Service Bench, and Installer website
• Oversees service quality through regular interaction including site inspections, service provider meetings, and reviewing customer satisfaction metrics to ensure Lowe's quality standards are met
• Evaluates feedback from all sales teams and synthesizes the information to translate what it means for the business
• Offers expertise and support in the form of service provider network and competitive insights to local stores for new
programs and/or initiatives
• Obtains and holds licenses on Lowe’s behalf as required

Required Qualifications:
H.S. Diploma and 3 years’ experience in a related industry
Microsoft Office, Product Installation and Repair, and Financial acumen
One or more years of experience managing direct or indirect reports

Preferred Qualifications:
Bachelor's Degree 1+ year experience in the installation, repair service, or home improvement industry
Microsoft Office and Financial acumen.
One or more years of experience managing direct or indirect reports

Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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