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Job Descripton

Director, Product Management

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Job ID 1803134BR Date posted 01/08/2020 Location Charlotte, North Carolina Location Name Lowe's Charlotte Technology Hub Address 201 S. College St Employment Type I Full time Employment Type II Regular Line of Business Corporate Department LWS_USA_CX - Mobile & Desktop
Our customer needs are complex and handoffs to other channels are expected to be seamless. Customer experiences are cross-channel (online, in store, in home, contact center), exponentially increasing the complexity of our interactions and the opportunity to offer truly unique solutions to customer problems. We're rapidly evolving, approaching experiences/systems/processes with a futuristic lens on customer expectations and solutions.

The Director of Product Management will lead a team of Sr. Product Managers to help us accomplish these objectives. This leader will think strategically, look at the business analytically, obsess about the customer and implement at scale. S/he will draw on operations experience, managing workflow across the entire team, own and author business reviews of the team roadmap, and manage priorities against capacity to deliver results. With a keen eye for solid UX/Design, the Director, Product Management will take ownership over the development roadmap in an Agile setting to drive results. S/he will build and inspire a positive, high-energy, results-oriented culture across teams rich in diversity and experience. This role is inherently cross-functional and will work closely with engineering, UX/Design, Operations, Finance and Customer Service teams to bring products to market and enhance our existing products and processes. This is an extremely visible position that will interact at all levels of corporate and field leadership. Managing the customer experience is like management a business and financial acumen and a true ownership attitude is critical to the success of this candidate.
The opportunity is with Enterprise Customer domain team, where we are focused on providing seamless account experience for customers across channels and driving LTV of the customers through value added products like wallet, loyalty, subscription, targeted offers etc. Our goal is to know the customer better to provide holistic experience and value.

Top Skills we are seeking in you:
  • Develop and champion a product vision and product strategy
  • Collaborate and drive internal stakeholders to consensus on what to build
  • Demonstrate exceptional interpersonal and communication skills
  • Navigate and negotiate through complex business & technology relationships
  • Make product decisions based on data, metrics and most importantly, the customer
  • Define and influence product designs and overall user experience
  • Experience in managing teams and priorities across multiple stakeholders
  • Experience leading cross-functional projects with design, engineering, and/or analytics
  • Demonstrated experience in leading, mentoring and growing the team.
  • Willingness to roll up one’s sleeves to get the job done
Minimum Qualifications:
  • 8+ years of experience building and enabling compelling Customer Products
  • 5+ years of experience in Ecommerce Product Management
  • 5+ Years of demonstrated history of starting, hiring and growing world class product teams
  • Deep experience with agile methodologies and best practices such as Scrum, XP, Kanban, etc.
  • BS in Computer Science

Preferred Qualifications:
  • MBA highly desirable
  • MS in Computer Science

Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.