Operations ManagerApply Now Job ID 1153559BR Date posted 02/17/2017 Location Albuquerque, NM Location Name Western Contact Center Address 6301 Jefferson Blvd. Employment Type I Regular Employment Type II Full-Time Line of Business Corporate Department 0294 - Contact Ctr Albuquerque Ops
I.Job Summary:e the sample functions below to help you fill in the Job Summary box. Use these functions as starting points or create your own.
Sample functions for a Director to elaborate on: managing a business unit(s), connecting higher strategic objectives to short-term business goals, overseeing multiple work streams by various managers, integrating the business with others in the enterprise, internal and external stakeholder accountability, obtaining resources, specific technical skills for leading a group of business units.
The principle purpose of the Contact Center Operations Manager is to manage and lead a team of Supervisors responsible for coaching and developing a team of Agents who provide quality service to Customers who contact Lowe’s.As such, the
The Contact Center Operations Manager will also have responsibility for ensuring the delivery of a high quality customer experience for each and every customer contact. This Leader collaborates frequently with the Site Director to develop performance improvement strategies and translate them into tactics to be implemented by the Operations Supervisor.
To be successful, this leader must fully understand the Contact Center’s vision, mission, and role within the Lowe’s organization, and help others understand their contribution and role in achieving the mission. Additionally, this leader must assist in building Lowe’s brand and a culture of engagement by modeling the Lowe’s brand through personal leadership attitudes, behaviors, and actions. It is critical that this role be able to inspire and engage employees by effectively communicating strategy, goals, and objectives; hiring, developing, coaching, and mentoring Supervisors and future leaders; and creating an environment that values diversity of thought and experiences.
Key deliverables for this role include operational effectiveness and efficiency, a highly engaged workforce, and delivery of goals and objectives for Contact Center programs
Required Minimum Qualifications:st the education, certification, and work experience for an incumbent in the job. Enter the Minimum Qualifications and Preferred Qualifications as directed, and delete the areas not used.
List the education, certification, work experience and skills required to minimally qualify an individual for the job.
Preferred Qualifications:List the education, certification, and work experience preferred for an incumbent in the job.
Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.Apply Now Email Job
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